TELEPHONE INTERVIEWER
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Proven expertise in customer service support. Makes meaningful and measurable contributions to division's growth and success. Capable of handling multiple clients, tasks and projects. Dependable under pressure and in urgent situations. Strong analytical and problem solving skills. Creative able to peer outside of the box for unique situations. Able to quickly learn and adapt to new processes and applications. Excellent organizational, interpersonal, verbal and written communication skills.
TELEPHONE INTERVIEWER at Ricci Telephone Research Inc (2025-04 – 2025-05)
Duties included cold-calling businesses and households regarding energy access and conducted market research surveys on pipeline communications to customers in Rhode Island. Accurately recorded and reported responses to team leader.
CUSTOMER SERVICE REPRESENTATIVE at Careers USA Staffing/City of Philadelphia 311 (2024-10 – 2024-11)
Duties included answering inbound calls from Pennsylvania voters and supplied voter registration and polling place information to callers. Updated voter registration contact information and filled requests for mail-in ballots on behalf of registered voters.
CASHIER/SALES ASSOCIATE at Burlington Stores Inc. (2023-04 – 2023-06)
Handled cash, credit and debit transactions. Processed merchandise returns and exchanges. Processed layaways and retrieved layaways for customers. Placed sensors back on merchandise. Hung up returned merchandise. Reorganized hangers.
PRODUCE CLERK at BJ's Wholesale Club (2022-04 – 2022-05)
Replenished fruits and vegetables. Cleaned up after accidents. Recycled boxes.
ASSET PROTECTION CUSTOMER HOST at Walmart, Inc (2021-10 – 2021-12)
Greeted customers as they entered and checked receipts as they left. Offered cart sanitizing products as needed.
CREW MEMBER at McDonald's (2021-08 – 2021-09)
Washed dishes. Swept and mopped floor. Helped out with drive-thru window.
Vocational/Technical Certificate in Computer Basics – Project Home (2026-07 – 2026-07)
Vocational/Technical Certificate in Microsoft Office and Google Docs Training – Project Home (2026-05 – 2026-05)
Vocational/Technical Certificate in Customer Service, Medical Terminology, and Mental Health Aide – Temple University (2019-08 – 2019-11)
Vocational/Technical Certificate in Computerized Business and Accounting – DPT Business School (2001-07 – 2002-05)
High school graduate or equivalency certificate (GED) in General studies – University City High School (2000-09 – 2001-06)
