Erin Cooper

Adept Telephone Interviewer talented at conducting phone interviews to gather high-quality responses to established questions. Talented in remaining personable with a pleasant phone voice while maintaining rapid data entry skills. Responsible with an emphasis on consistently following call-back regulations and set protocols.

Telephone Interviewer - NORC at the University of Chicago - Wichita, KS

(2019-04)

• Notified phone interview participants of set information and interview's purpose.
• Conducted telephone interviews each day to meet company-assigned quotas.
• Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
• Explained survey objectives and procedures to interviewees, interpreting survey questions to help with comprehension.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Demonstrated excellent communication skills in resolving product and consumer complaints.

Sales Associate - Target - Wichita, KS

(2008-01 - 2008-12)

• Helped customers find specific products, answered questions and offered product advice.
• Engaged customers in friendly, professional dialogue to determine needs.
• Answered incoming telephone calls to provide store, products and services information.

Customer Service Representative - Infonxx - Wichita, KS

(2007-06 - 2008-07)

• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Associate of Science - Cosmetology - B Street Design (2012-02)