Elena Yoxall

Highly organized and results-driven administrative professional with more than four years of experience supporting office operations, executive-level administrative functions, accounts receivable, scheduling, customer service, and business administration in fast-paced environments. Proven ability to manage high-volume communications, coordinate field operations, maintain financial accuracy, and build strong client relationships. Recognized for developing standardized office procedures, training new employees, improving operational efficiency, and recovering delinquent accounts.

Proficient in QuickBooks, Smart Service, Microsoft Excel, Outlook, and Word with a reputation for professionalism, initiative, adaptability, and exceptional organizational skills.

Administrative Assistant - Bircher Exterminating

(2022-01 - 2026-06)

• Managed administrative operations supporting more than 700 HOA and residential customer accounts, ensuring accurate records and exceptional customer service.
• Answered and prioritized 50–100 inbound customer calls daily, providing timely resolutions while maintaining a professional and welcoming customer experience.
• Coordinated daily scheduling and dispatch for 9 field technicians, ensuring efficient communication, route management, and timely service completion.
• Managed accounts receivable by processing invoices, recording payments, monitoring aging reports, and following up on delinquent accounts.
• Successfully recovered $1,500+ in outstanding balances, including invoices that had remained unpaid for more than 200 days.
• Processed cash, check, credit card, ACH, and direct deposit payments while maintaining financial accuracy.
• Utilized QuickBooks and Smart Service to manage scheduling, customer accounts, payment processing, reporting, and financial records.
• Built strong professional relationships with homeowners, HOA managers, vendors, and technicians through effective communication and problem resolution.
• Maintained insurance documentation, service records, and customer account information with a high level of accuracy.
• Oversaw office inventory and coordinated purchasing of office supplies to support uninterrupted business operations.
• Designed and implemented a comprehensive office procedures and training manual that standardized workflows and improved employee onboarding.
• Trained newly hired administrative employees on company software, office procedures, customer service expectations, and daily office operations.

AT&T Sales Representative - MGM Business Consultants

(2020-12 - 2021-10)

• Represented AT&T products within Target retail locations while delivering consultative sales and exceptional customer service.
• Built strong customer relationships by identifying individual needs and recommending customized telecommunications solutions.
• Consistently achieved individual sales goals through effective communication, product knowledge, and relationship-building.
• Maintained accurate customer records using CRM software while ensuring compliance with company standards.
• Conducted follow-up communication to strengthen customer relationships and maximize sales opportunities.
• Adapted quickly to changing promotions, products, and customer needs within a fast-paced retail environment.

Server/Bartender/Hostess - Longhorn Steakhouse

(2014-01 - 2020-12)

• Delivered exceptional customer service within a high-volume restaurant environment while maintaining professionalism under pressure.
• Managed multiple priorities simultaneously while ensuring accuracy, efficiency, and guest satisfaction.
• Processed cash and credit card transactions with accuracy and accountability.
• Assisted in training newly hired employees on company standards, customer service, and daily operations.
• Resolved customer concerns promptly and professionally while maintaining a positive dining experience.
• Collaborated with management and team members to ensure smooth daily restaurant operations.

High school Diploma - Centennial High School (2012-01 - 2016-12)