Elina Kupce

A passionate, creative, and involved executive professional with leadership qualities and organizational skills with successful customer service experience.

Chief of Staff - Indiana Secretary of State - Indiana

(2023-10 - 2026-04)

• Manage and communicate daily operations between the agency and directors, employees
• Manage any and all executive agency operations

Deputy Chief of Staff - Indiana Secretary of State - Indiana

(2023-10 - 2026-04)

• Manage and communicate daily operations between the agency and directors, employees

Director of International Relations and Community Relations - Indiana Secretary of State - Indiana

(2023-10 - 2026-04)

• Assist in welcoming international dignitaries to build relationships and foster future partnerships

Executive Assistant - Indiana Secretary of State - Indiana

(2023-10 - 2026-04)

• Manage daily operations, and constituent service care

Vice President - Solvega's Elite Cleaning Service

(2021-01 - 2023-10)

• Manage daily business operations, employees, accounts, and customer service care
• Recruit and supervise 15 housekeeping crew with personal accountability for 115 clients
• Design individualized customer care instructions for each client led personalized training resulting in customer satisfaction
• Maintain client database through building relationships and utilizing professional networks
• Converted 100% of customers into repeat clients and increased 60% revenue increase in one year
• Client and employee account and time management

Staff - Miami Dolphins Foundation - Miami

(2019-07 - 2021-01)

• Raised $39,000 individually during the regular season, collectively combined $942,000 for the community initiative
• Assist with all in-game fundraising activations for the Miami Dolphins Foundation
• Provide a luxury high-quality customer service interaction with all guests to enhance the entertainment experience
• Educate guests about the Miami Dolphins Foundation's mission, initiatives, and core programs
• Work all Miami Dolphins home-games

Fundraising Staff - Superbowl 54 NFL Foundation

(2020-02 - 2020-02)

• Collaborate with Superbowl in-game fundraising activities for the NFL Foundation
• Raised $9,000 individually and collectively combined $331,110 for the NFL Foundation community initiative
• Provide fundraising opportunities for premium suites during the Superbowl in-game activation
• Provide a luxury high-quality customer service interaction with all guests to enhance the guest entertainment experience
• Educate guests about the NFL Foundation's inspire change mission and program

Marketing Coordinator - Indiana Pacers - Indiana

(2014-03 - 2014-06)

• Organized Google Glass promotion launching emerging technology to enhance in-arena fan experience
• Served as a liaison communicating between internal broadcasting, marketing, game operation departments and partner contacts to ensure content is produced and broadcast on the jumbotron during airtime
• Executed client activation, coordinated game day itineraries for team members and wrote game day recaps for internal departments and partnering clients

Corporate Partnership Activation Internship - Indiana Pacers - Indiana

(2012-08 - 2014-01)

• Liaison between internal departments and sponsors to ensure sponsor content, collateral material, website-advertising and in-arena graphics and artwork are produced and executed during activation period
• Fulfilled game-time activation through in-game elements
• Created game day staff itineraries that provided services to key sponsors
• Created season recaps to managed sponsor partners of documented delivered contractual services during the renewal process
• Work with corporate sponsors, prospects and internal departments creating new ideas and incorporating cross departmental goals for in-game elements such as but not limited to, promotions, events, website, media, and community relations participation in adherence with the Arena guidelines
• Coordinate sponsor tickets, suites, credentials, sponsor trip needs and special events for assigned sponsors

Player Relations Internship - Indiana Fever - Indiana

(2011-12 - 2012-12)

• Served as liaison managing daily communication between the players and coaches with the community and the organization
• Coordinated talent appearances, fit camps and clinics, promotions, fan engagements and autograph sessions as well as media coverage for community events
• Created a personalized marketing plan for each player to showcase their current and future marketing strategy within the organization and community
• Volunteered for the catch a star foundation promoting youth development

Community Relations Internship - Indiana Fever - Indiana

(2011-12 - 2012-12)

• Assist in the planning, promotion and execution of community relations programs and events growing community outreach and initiatives while growing partnerships with the community non-profit organizations
• Prepare and help execute community events and talent appearances from coaching and player staff
• Maintained donation inventory and non-profit organization database and processed donation requests
• Collaborated with sponsorship activation department to engage sponsors within community events
• Raised $44,000 for post-game live auction for breast health awareness
• Raised $15,000 for a silent auction benefiting Women's Fund of Central Indiana

Sales Lead Manager - Aldo

(2017-06 - 2019-07)

• Multitask and maintain organization while providing exceptional customer service with product quality, value and style
• Recruiting and training sales leads. Set and lead the store daily sales goals
• Manage visual merchandising presentation and design. Receive and organize inventory and process outgoing orders
• Processed a daily average sale of $205 per-sales transaction

Sports Information Internship - Purdue University Athletics - Indiana

(2009-08 - 2010-05)

• Supervised NCAA events such as Big Ten men's basketball games, wrestling and Big Ten swimming/diving championships
• Published articles on the Purdue website, press releases, media guides, photos, newspaper clippings and interviews
• Serve as a media relations liaison between the university and media for NCAA Big Ten Tournaments
• Actively participate in day-to-day operations within the sports information department
• Created a new photo database digitalizing and cataloging all the universities historic athletics photographs

Masters of Arts - Public Relations and Advertising - Indiana University - Purdue University (2016-08 - 2017-01)

Masters of Arts - Public Relations and Advertising - Purdue University (2011-08 - 2012-01)

Bachelor of Arts - Public Relations and Advertising - Purdue University (2006-08 - 2010-05)