Talent Acquisition Marketing Manager at Frontier Communications (2025-06 – 2026-01)
Strengthen employer branding and drive high-volume hiring by developing targeted recruitment campaigns, managing the organization's digital presence, and building strong community partnerships. Support full-cycle recruiting, coordinate recruitment events, and use data, budgets, and post-event insights to continuously improve talent attraction strategies.
- Developed and executed strategic, enterprise aligned messaging and campaigns that increased leadership visibility by 25% and strengthened employer brand positioning across priority hiring initiatives
- Created compelling, multi-channel narratives showcasing organizational growth, innovation, and workforce strategy, boosting digital and social engagement by 30-40% and improving candidate quality
- Partnered with senior leaders to align messaging with organizational goals, driving a 20% lift in candidate engagement and accelerating high volume hiring funnel performance
- Delivered executive level reports, campaign analyses, and data driven insights that informed leadership decisions and improved communication strategy effectiveness by 15%
- Managed cross channel communication strategies that improved brand consistency across job boards, social platforms, and recruitment touchpoints, reducing messaging discrepancies by 35%
- Led post event performance analysis, translating data into actionable insights that increased event ROI by 20% and strengthened future talent attraction outcomes
IT Vendor Analyst at Citizens Energy Group (2022-10 – 2024-12)
Operate as the primary liaison between IT leadership and technology vendors, overseeing performance, compliance, financial accuracy, and the evaluation of new technologies to ensure reliable, efficient, and policy-aligned service delivery within the utility environment.
- Served as a strategic liaison between IT leadership and vendors, translating complex technical and financial data into executive-ready insights that improved decision-making efficiency by 20% and strengthened vendor accountability
- Developed executive briefings, reports, and presentations that enabled leadership to make informed decisions on vendor performance, cost optimization, and service delivery, contributing to 15% reductions in operational inefficiencies
- Advised stakeholders on messaging, positioning, and communication strategies during vendor transitions and operational changes, improving cross-functional alignment and reducing transition-related disruptions by 30%
- Partnered with Finance, Procurement, and IT to align messaging across budgets, contracts, and enterprise initiatives, increasing cross-departmental clarity and reducing communication gaps by 25%
- Monitored KPIs and vendor performance metrics, synthesizing findings into clear, actionable narratives that enhanced leadership visibility into service quality and drove 10–15% improvements in vendor performance outcomes
- Supported evaluation of emerging technologies by providing research, insights, and strategic recommendations that informed innovation discussions and contributed to improved operational efficiency across IT functions
Executive Coordinator (IT Leadership) at Citizens Energy Group (2013-05 – 2022-10)
Provide high-level administrative, operational, and communication support to IT leadership by managing schedules, preparing executive materials, coordinating cross-departmental activities, and ensuring smooth execution of technology initiatives and governance processes.
- Acted as a trusted communications partner to IT leadership, developing executive-ready messaging and presentations that improved leadership clarity and alignment by 20% across key initiatives
- Created and delivered high-impact materials for leadership meetings, All Hands sessions, governance boards, and strategic initiatives, increasing message retention and engagement by 25–30%
- Drafted influential reports, announcements, and executive briefings that enhanced communication effectiveness and accelerated leadership decision-making by 15%
- Served as a central communication hub between leadership and cross-functional teams, strengthening message consistency and reducing misalignment across departments by 30%
- Supported organizational change initiatives by crafting targeted messaging that addressed employee sentiment and improved change adoption rates by 20%
- Built dashboards and reporting tools that translated complex operational data into actionable leadership insights, improving visibility into performance trends and informing strategy with greater accuracy and speed
Administrative Coordinator at Citizens Energy Group (2012-12 – 2013-05)
Deliver essential and comprehensive administrative and operational support across multiple departments, including Human Resources, Executive Suite, and Quality by managing employee documentation, creating presentation slide decks, coordinating onboarding and recruitment activities, assisting with interviews and question selection, maintaining HR systems and records, and ensuring smooth execution of daily HR processes.
- Created presentations, training materials, and organizational messaging that strengthened HR and executive communication effectiveness and improved stakeholder understanding by 20%
- Coordinated onboarding workflows, recruitment messaging, and stakeholder engagement activities, streamlining processes and improving new-hire readiness and experience by 25%
- Delivered training sessions and presentations that clarified processes, systems, and organizational updates, increasing employee adoption and comprehension rates by 30%
- Consulted with internal customers to resolve HR transactions and troubleshoot complex issues, improving response accuracy and reducing resolution time by 20–25%
- Identified business needs through proactive problem-solving and stakeholder consultation, enabling more efficient HR workflows and contributing to a 15% improvement in service delivery
