Destiny Veloz

Versatile, highly organized, and proactive professional with a diverse background spanning automotive service management, technical field operations, and administrative leadership. Proven ability to anticipate leadership needs, think ahead, and independently manage complex workflows with minimal supervision across fast-paced or remote environments. Combines strong bookkeeping and financial reporting acumen with exceptional communication skills to build collaborative relationships with executives, internal stakeholders, and external partners.

Demonstrated track record of maintaining strict confidentiality, exercising sound judgment, and managing multiple competing priorities with high productivity and meticulous attention to detail.

Service Advisor - Smith Auto Group - Lowell, IN

(2025-02)

• Serve as the primary, high-touch liaison between customers and the service department; translate complex technical automotive concerns into clear, transparent, and actionable repair orders.
• Leverage exceptional verbal and written communication skills to deliver precise cost estimates, parts availability timelines, and detailed diagnostic explanations, boosting customer trust and retention.
• Manage multiple competing priorities in a fast-paced environment, collaborating directly with master technicians to streamline shop workflow and maximize daily flat-rate efficiency.
• De-escalate and resolve sensitive customer complaints with strong interpersonal skills, transforming challenging situations into opportunities for long-term brand loyalty.
• Utilize advanced organizational skills to oversee rigorous administrative paperwork, process warranty/insurance billing, and maintain flawless tracking of historical vehicle service records.

Service Foremen - Rush Truck Center - Gary, IN

(2022-02 - 2024-04)

• Spearheaded daily customer inquiry pipelines, resolving high-stakes technical problems and operational bottlenecks in a time-critical manner.
• Championed data integrity by designing and independently managing a new centralized customer database, capturing accurate operational data including credit card information, profiles, and product sales.
• Demonstrated strong leadership and initiative by developing a comprehensive onboarding curriculum and training three new customer service representatives on corporate communication standards.

Diesel Mechanic - Hoosier Diesel and Off - Merrillville, IN

(2021-02 - 2021-11)

• Executed precision building, assembly, and rigorous inspections of complex heavy machinery and diesel engines.
• Diagnosed, troubleshot, and repaired advanced mechanical components and electrical systems under minimal supervision.
• Applied exceptional attention to detail to maintain comprehensive, audit-ready logs of all technical work tasks, parts replaced, and fluids replenished.

Ag Technician / Mechanic Technician - John Deere Castongia - Crown Point, IN

(2021-04 - 2021-09)

• Managed competing repair deadlines for diverse agricultural equipment (mowers, skid steers, combines), ensuring rapid turnaround times without sacrificing safety standards.
• Facilitated seamless equipment handoffs and field deliveries, providing polished, front-facing professional service directly to agricultural clients.
• Managed component cleaning, fluid replenishment, and mechanical diagnostics while keeping detailed project logs to minimize machine downtime.

Correctional Officer - Newton Co Jail - Kentland, IN

(2019-08 - 2020-07)

• Exercised sound judgment, strict confidentiality, and proactive problem-solving while providing 24-hour supervision and security for a population of 75–100 inmates in a medium-security facility.
• Designed and implemented optimized work schedules, tailored break intervals, and strategic communication initiatives that significantly improved internal morale and facility safety.
• Entrusted to assist in the intensive training of incoming correctional officers; monitored safety adherence and directly notified executive leadership of potential security risks.

Tire Technician - Loves Travel Stop - DeMotte, IN

(2016-07 - 2018-08)

• Exercised a high level of adaptability and initiative while executing time-sensitive, over-the-road emergency services and roadside repairs for semi-trucks and trailers.
• Performed strict state-mandated safety inspections on commercial vehicles, ensuring absolute compliance with transportation regulations.
• Utilized systematic tracking methods to record mechanical repairs, fluid levels, and maintenance metrics with high accuracy.

Adventure Guide - Fair Oaks Farms - Fair Oaks, IN

(2016-03 - 2016-07)

• Coordinated daily work routines and guest experience schedules to ensure the flawless, timely delivery of premium hospitality and customer service.
• Recruited, onboarded, and trained three new team members in customer service excellence and high-volume sales practices.

Certificate - Business Administration - Ivy Tech Community College (2023-02)