Ella Hechlik

Handled 700+ advisor interactions over five months (25+ daily), managing high-volume customer support across financial advisors, branch associates, and internal departments in a fast-paced environment. Navigated complex, ambiguous situations by translating financial and operational processes into clear, actionable guidance, reducing repeat errors and improving advisor efficiency. Managed high-pressure interactions requiring emotional intelligence and rapid context-switching, adapting in real time to varying levels of technical knowledge and incomplete information.

Digital Workflow Services Associate - Raymond James - St. Petersburg, FL

(2025-08 - 2026-06)

• Handled 700+ advisor interactions over five months (25+ daily), managing high-volume customer support across financial advisors, branch associates, and internal departments in a fast-paced environment.
• Navigated complex, ambiguous situations by translating financial and operational processes into clear, actionable guidance, reducing repeat errors and improving advisor efficiency.
• Managed high-pressure interactions requiring emotional intelligence and rapid context-switching, adapting in real time to varying levels of technical knowledge and incomplete information.
• Recognized with the Service Delivery Q2 2026 Associate Recognition Award; partnered cross-functionally to improve workflow clarity and deliver more consistent, effective advisor-facing communication.

Graduate Student Consultant - Tomato Bliss - Ann Arbor, MI

(2025-01 - 2025-05)

• Conducted B2B market research across healthcare, higher education, and institutional foodservice channels, applying TAM/SAM analysis to evaluate market size and identify high-value expansion opportunities.
• Analyzed customer segments, purchasing cycles, pricing considerations, and competitive positioning to develop data-informed go-to-market and brand strategy recommendations.
• Synthesized findings into executive-ready deliverables, shaping stakeholder engagement approach across key decision-makers, including foodservice directors, procurement teams, and operational leadership.
• Presented strategic recommendations to leadership, aligning market opportunities with long-term growth objectives and supporting entry into large-scale institutional channels.

Editor-in-Chief - FSView & Florida Flambeau - Tallahassee, FL

(2022-08 - 2023-08)

• Led communications and day-to-day operations for a 30-person newsroom during budget and page cuts, reorganizing workflows to keep things running smoothly.
• Shaped editorial voice across digital and print, maintaining consistency and audience trust during a leadership transition.
• Improved onboarding and internal communication processes to help the team work more efficiently and stay aligned.
• Supported team members through challenges and conflict, acting as a go-to person while coordinating across journalists, university staff, and external partners.

Research Assistant - FSU Cognition & Emotion Lab - Tallahassee, FL

(2021-08 - 2023-08)

• Contributed to three published research papers examining communication strategies and audience response.
• Translated psychophysiological and behavioral findings into accessible reports and national conference presentations.

Master of Management - University of Michigan Ross School of Business (2025-05)

B.S. - Communication & Media Studies - Florida State University (2024-05)