Mario Donelson

Dynamic Digital Customer Service Associate with a proven track record at Discover, excelling in problem-solving and multitasking. Adept at enhancing user experiences through effective communication and digital support. Recognized for reliability and empathy, consistently delivering exceptional service while safeguarding sensitive customer data. Strong typing skills complement a commitment to understanding customer needs.

Digital Customer Service Associate - Discover - Phoenix, AZ

(2022-10 - 2025-11)

• Assisted customers with inquiries and resolved issues via multiple communication channels.
• Enhanced user experience for online customers through effective troubleshooting and problem-solving techniques.
• Streamlined communication with customers by utilizing various digital channels such as email and chat.
• Actively participated in team meetings and training sessions to continuously improve personal performance and contribute to overall team success.
• Maximized efficiency by multitasking between multiple communication channels and simultaneous customer interactions.
• Protected sensitive customer data by adhering strictly to security protocols during all online interactions.

Customer Service Cashier - Circle K - Phoenix, AZ

(2021-10 - 2022-10)

• Processed customer transactions efficiently using POS system.
• Assisted customers with product inquiries and service requests.
• Maintained cleanliness and organization of checkout area to enhance customer experience.
• Handled cash, credit, and debit transactions with accuracy and attention to detail.

Customer Service Representative - Sale Sumo - Phoenix, AZ

(2020-01 - 2021-09)

• Assisted customers with inquiries and resolved issues promptly.
• Processed orders and managed returns using internal systems efficiently.
• Maintained updated knowledge of product offerings to provide accurate information.
• Documented customer interactions in CRM software to ensure service consistency.

Administrative Assistant - ASU - Phoenix, AZ

(2018-08 - 2019-12)

• Managed scheduling and coordination of meetings for multiple departments.
• Assisted in the preparation of reports and presentations using Microsoft Office Suite.
• Maintained accurate filing systems and electronic records for efficient information retrieval.
• Provided exceptional customer service by addressing inquiries and resolving issues promptly.

Accounting Clerk - DES - Phoenix, AZ

(2017-01 - 2018-07)

• Processed invoices and ensured accurate entry into accounting software.
• Assisted with monthly reconciliation of accounts and bank statements.
• Maintained organized records of financial transactions and documents.
• Supported preparation of financial reports for management review.
• Responded to vendor inquiries regarding payment status and discrepancies.

Accounting Clerk - CPS - Phoenix, AZ

(2015-08 - 2017-01)

• Input high volume of monthly invoices with consistent accuracy.
• Managed accounts payable and receivables and payroll.
• Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.

Associate of Science - Massage Therapy - Bryman College Phoenix, AZ