Digital Customer Service Associate - Discover - Phoenix, AZ
(2022-10 - 2025-11)
- Assisted customers with inquiries and resolved issues via multiple communication channels.
- Enhanced user experience for online customers through effective troubleshooting and problem-solving techniques.
- Streamlined communication with customers by utilizing various digital channels such as email and chat.
- Actively participated in team meetings and training sessions to continuously improve personal performance and contribute to overall team success.
- Maximized efficiency by multitasking between multiple communication channels and simultaneous customer interactions.
- Protected sensitive customer data by adhering strictly to security protocols during all online interactions.
Customer Service Cashier - Circle K - Phoenix, AZ
(2021-10 - 2022-10)
- Processed customer transactions efficiently using POS system.
- Assisted customers with product inquiries and service requests.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Handled cash, credit, and debit transactions with accuracy and attention to detail.
Customer Service Representative - Sale Sumo - Phoenix, AZ
(2020-01 - 2021-09)
- Assisted customers with inquiries and resolved issues promptly.
- Processed orders and managed returns using internal systems efficiently.
- Maintained updated knowledge of product offerings to provide accurate information.
- Documented customer interactions in CRM software to ensure service consistency.
Administrative Assistant - ASU - Phoenix, AZ
(2018-08 - 2019-12)
- Managed scheduling and coordination of meetings for multiple departments.
- Assisted in the preparation of reports and presentations using Microsoft Office Suite.
- Maintained accurate filing systems and electronic records for efficient information retrieval.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Accounting Clerk - DES - Phoenix, AZ
(2017-01 - 2018-07)
- Processed invoices and ensured accurate entry into accounting software.
- Assisted with monthly reconciliation of accounts and bank statements.
- Maintained organized records of financial transactions and documents.
- Supported preparation of financial reports for management review.
- Responded to vendor inquiries regarding payment status and discrepancies.
Accounting Clerk - CPS - Phoenix, AZ
(2015-08 - 2017-01)
- Input high volume of monthly invoices with consistent accuracy.
- Managed accounts payable and receivables and payroll.
- Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
