Elvia Hernandez
INSURANCE AGENT
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About
Top producing, bilingual Licensed Insurance Professional with proven track record in life, auto, and home insurance sales, seeking a remote sales role to drive revenue growth, exceed targets, and deliver exceptional client results.
Experience
Licensed Insurance Agent at Sheldon Stokes State Farm (2021-03 – Present)
Lead sales production for auto, home, business, and life insurance driving year-over-year growth.
- Lead sales production for auto, home, business, and life insurance driving year-over-year growth
- Earned Hall of Fame recognition for top life insurance production in the region
- Train and mentor inexperienced staff to quickly perform at high-performance levels
- Manage daily office operations, workflows, and service standards
- Execute customer retention strategies, policy reviews, and successful win-backs
- Deliver professional customer service across phone, email, and remote platforms
- Designed a structured client documentation system that was adopted as office standard
Licensed Insurance Agent at Automobile Club of Southern CA – AAA (2018-08 – 2020-10)
Competitive sales driven to exceed monthly goals and managed policies for cross selling and policy rewrites.
- Competitive sales driven to exceed monthly goals month over month
- Managed policies to identify profitable cross selling & rewrite company's prior cancellations
- Proficient to pre-underwrite and process policies fast, efficient, and accurately
- Generated & developed leads through referrals & proactive outreach
- Sold & serviced auto & home insurance policies to successfully cross sell
- Built a strong Spanish speaking client base driving repeat and referral business
- Provided clear policy explanations and end-to-end customer solutions
Education
Associates in Business Administration – ITT Technical Institute – South Bay Campus
High School Diploma – San Pedro Senior High School
