Veronica Gonzalez

Meticulous with projects and assignments. Six years of experience working with clients within different establishments. Organized and reliable. Experienced in working quickly and accurately to complete work in accordance with deadlines. Proficient working in co-located or remote capacities. Open to relocation within acceptance of employment.

Insurance Agent - DFI Insurance Corp.

(2020-06 - 2023-04)

• Stayed up to date with policy renewals and ensured they were paid and active.
• Engaged customers and provided high level of service by carefully explaining details about documents.
• Contacted banks to ensure policy information is up to date as well as requesting payment be sent out for policy renewals.
• Communicated with clients by phone and email to answer questions and offer services.
• Followed up with customers to check on changing needs, propose new offerings, and provide them the best options and premiums.
• Reduced financial discrepancies, resolving billing issues while processing service applications.

Target Security Specialist - TARGET

(2023-11)

• Monitor surveillance cameras to identify and prevent theft, fraud, and other security threats.
• Investigate incidents of theft or suspicious activity and take appropriate action.
• Document incidents, investigations, and security-related activities in detailed reports.
• Work collaboratively with other security team members to ensure a cohesive and effective security program.

Bachelor of Arts - English Literature - Florida International University (2020-08 - 2022-12)

Summer Publishing Institute - Publishing - New York University (2023-06 - 2023-06)

Bachelor of Health Services Administration - Health Services Administration - Florida International University (2024-08)