Elyssa Whatley

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Administrative Assistant at DHS (2020-04 – 2025-05)

Administrative Assistant focused on social service program eligibility assessment and healthcare marketplace processing.

• Assessed and determined eligibility for various social service programs, such as the Department of Homeland Security and the health insurance marketplace, ensuring compliance with regulations.
• Conducted interviews and gathered documentation to verify applicants' information.
• Provided guidance on program benefits and advised clients on application processes, maintaining accurate records and data integrity.
• Collected information to confirm the identity of consumers for further processing.
• Used various software to process applications and call consumers to discuss the current status of their applications.
• Worked with new government changes to ensure correct processing procedures were in place.
• Held team meetings with the staff and oversaw teams' responsibilities to ensure responsibilities were met with the contract per KPI system.

Patient Care Coordinator at Five Oaks Dermatology (2016-02 – 2019-11)

Patient Care Coordinator providing clinical and administrative support in dermatology practice.

• Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
• Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
• Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
• Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
• Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
• Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision with a direct contact to McKesson.
• Sanitized tools using autoclave and ultrasonic machines.
• Packaged tools in autoclave seal packages.
• Refilled mini cryo tank with LN2.
• Used EMR systems for scheduling and patient charting as well as paper charts.
• Removed sutures.
• Verified correct medication dosage by contacting pharmacies.
• Labeled and safely transported labs for pick up.
• Called patients to discuss pathology results.

Associate's – Cameron University (2017-01 – 2017-01)

High School Diploma – Elgin High School (2015-05 – 2015-05)

Phlebotomy Technician Training in Phlebotomy – Great Plains Technology Center (2015-11 – 2015-11)