Emely Murillo

Results-driven Bachelor of Science in Marketing graduate from Kean University with experience spanning retail operations, customer relationship management, business communication, accounting coursework, and collaborative business projects. Hands-on exposure to Microsoft Excel, financial/accounting analysis, business planning, and evaluating strategies designed to generate revenue and profitability through academic projects. Proven ability to communicate effectively, analyze information, collaborate in teams, and manage competing priorities in fast-paced environments.

Fluent in English and Spanish with a strong foundation in business operations, analytical thinking, and client service.

Retail Sales & Operations at EAST MEETS WEST (2023-04 – 2026-04)

• Delivered professional, responsive customer service in a fast-paced retail environment while managing multiple customer needs and operational priorities.
• Engaged directly with customers to identify preferences, answer questions, communicate product information, and provide informed recommendations.
• Supported daily retail operations with consistent attention to accuracy, organization, reliability, and execution.
• Handled customer concerns professionally by gathering relevant information, identifying needs, and communicating solutions clearly and efficiently.
• Collaborated with team members to coordinate responsibilities, maintain efficient operations, and respond effectively to changing customer and business needs.
• Developed strong capabilities in client relationship management, sales communication, problem-solving, prioritization, and operational execution through sustained customer-facing experience.

Business & Customer Support at FAMILY LANDSCAPING BUSINESS

• Supported day-to-day business operations by gathering project requirements, communicating with customers, and organizing information for service requests.
• Helped translate customer needs into clear project requirements, supporting accurate planning and preparation.
• Coordinated communication between customers and the business to maintain clear expectations regarding services, requirements, and scheduling.
• Gained hands-on exposure to small-business operations, customer acquisition, relationship management, and business development.

Accounting & Business Projects at Kean University

• Applied Microsoft Excel in accounting coursework to organize, analyze, and interpret financial information and support quantitative business assignments.
• Collaborated with classmates on simulated business projects involving the development of company concepts, evaluation of business opportunities, and strategies designed to generate revenue and improve profitability.
• Worked in teams to assess business ideas, identify opportunities, and develop practical approaches for turning concepts into financially viable businesses.
• Applied accounting and business principles to evaluate potential outcomes and support group recommendations.
• Presented and communicated project findings with teammates, strengthening analytical reasoning, financial understanding, teamwork, and business presentation skills.

Bachelor of Science in Marketing – KEAN UNIVERSITY (2026)