Emer Macavinta

Detail-oriented healthcare administrative and customer support professional with experience supporting high-volume healthcare operations through member communication, documentation management, referral coordination support, records tracking, scheduling, and cross-functional communication. Experienced handling high-volume inbound and outbound calls while maintaining professionalism, efficiency, and strong customer service in fast-paced healthcare environments. Skilled in working with physicians, clinical teams, vendors, healthcare facilities, and external partners to support operational workflows and timely coordination of services.

Proficient in Microsoft Office, Excel, Outlook, Teams, WellSky EMR, CareXM, Google Workspace, DocuSign, E-Fax, and electronic medical records systems.

Business Office Specialist - Bristol Hospice – California - California

(2026)

• Support daily operations within a fast-paced healthcare environment while coordinating with clinical teams, billing, HR, IT, leadership, physicians, pharmacies, hospitals, and external healthcare partners.
• Manage high-volume inbound and outbound calls, emails, and interdepartmental communications while maintaining professionalism, efficiency, and customer service standards.
• Assist with documentation tracking, records management, physician order follow-up, compliance workflows, and operational coordination tasks.
• Coordinate communication between departments using Microsoft Teams, Outlook, CareXM, phone, and email systems to support timely workflow completion.
• Maintain accurate electronic medical records and support deadline-driven, multi-department healthcare office operations.
• Provide administrative and customer support while handling time-sensitive requests, follow-up communication, and documentation workflows.

Office Coordinator / IT Support - Homenow Hospice Healthcare - American Canyon, CA

(2025-02)

• Managed high-volume incoming calls, healthcare-related correspondence, document tracking, and administrative workflows in a fast-paced office setting.
• Entered and updated patient information, physician documentation, and healthcare records in WellSky EMR with strong attention to detail and accuracy.
• Assisted with tracking physician orders, signatures, certifications, and required forms to support operational readiness and documentation compliance.
• Supported leadership with scheduling coordination, reporting, meeting preparation, and workflow follow-up tasks.
• Maintained organized HR, clinical, and operational records while ensuring confidentiality and accuracy.
• Provided technical and operational support for 30+ staff members to maintain efficient day-to-day healthcare operations.

IT Support Technician (Intern) - Rivan IT Institute - Manila, Philippines

(2023-12 - 2024-11)

• Supported office operations by maintaining organized documentation and assisting staff with communication system troubleshooting.
• Helped maintain efficient administrative workflows and operational processes within a professional office environment.

A.S. - Health Information Technology

Licensed Practical Nurse