Emi

Compassionate bilingual healthcare professional and BSN candidate with over 20 years of combined experience in public service, healthcare administration, direct patient care, and customer service. Currently pursuing a Bachelor of Science in Nursing at Western Governors University (Expected March 2028). Experienced in front office operations, patient communication, scheduling, documentation, confidentiality, and serving diverse populations.

Seeking an Outpatient Clinic Front Desk Clerk position with Texas Health and Human Services Commission.

Healthcare Assistant - United Home Healthcare

(2025-08)

Provided compassionate care while maintaining accurate documentation and communicating effectively with patients, families, and healthcare professionals.

• Assisted with patient observation, medication reminders, activities of daily living, and HIPAA compliance.

Healthcare Assistant - All Texas Healthcare

(2022-01 - 2025-08)

Provided compassionate care while maintaining accurate documentation and communicating effectively with patients, families, and healthcare professionals.

• Assisted with patient observation, medication reminders, activities of daily living, and HIPAA compliance.

Founder | Concierge Aesthetic Injector - Lovestruck Aesthetics

(2024-05)

• Managed patient scheduling, consultations, informed consent, documentation, and follow-up care under physician supervision.

Administrative Assistant - Aera Energy

(2009-05 - 2017-09)

• Managed front desk reception, payroll, onboarding, employee records, scheduling, benefits administration, vendor communications, and multi-line phones.

Social Case Manager - County of Kern Department of Human Services

(2004-03 - 2009-04)

Managed a caseload of more than 200 clients.

• Conducted eligibility interviews and determined eligibility for SNAP, TANF, and Medicaid.
• Maintained confidential records and explained benefits and community resources to clients.

Bachelor of Science in Nursing - Nursing - Western Governors University (2028-03)