Heidy Cruz

Friendly, reliable, and customer-focused professional with over 5 years of diverse experience across retail, customer service, hospitality, and maintenance. Recognized for a calm, approachable demeanor and excellent conflict-resolution skills, ensuring a positive environment for both customers and team members. Fluent in both English and Spanish, allowing for effective communication with diverse populations.

Cashier / Customer Service Representative - Brothers Gas Station - Kenner, LA

Customer Service & Sales - Duration: 2 Years

• Provided friendly and efficient customer service in a high-volume environment, processing cash and card transactions accurately.
• Maintained a clean, well-stocked, and organized storefront and checkout area to ensure an inviting experience for guests.
• Assisted diverse customers daily, utilizing bilingual skills to answer questions and resolve inquiries quickly and politely.

Sales Associate - JAWS Souvenir Store - Sevierville, TN

Retail Sales - Duration: 2 Years

• Greeted customers, assisted with clothing and souvenir selection, and provided friendly service in a highly popular, fast-paced tourist retail store.
• Organized apparel displays, replenished inventory, and ensured the sales floor met high visual merchandising standards.
• Operated the cash register, handled transactions, and resolved customer inquiries with a helpful, positive attitude.

Sales Associate - 420 Smoke Shop - Metairie, LA

Specialized Retail Sales - Duration: 1 Year

• Managed daily store operations, greeted patrons, and provided helpful recommendations on specialized products.
• Operated POS systems, balanced the cash drawer daily, and ensured full compliance with store policies and age-verification laws.
• Maintained store cleanliness, updated displays, and kept inventory neatly organized.

Cleaning Specialist - Nicholson Cleaners - Nashville, TN

Sanitization & Maintenance - Duration: 10 Months

• Performed detailed cleaning, sanitizing, and maintenance tasks to meet high quality standards.
• Managed cleaning supplies and equipment efficiently, ensuring a safe and organized work environment.
• Demonstrated strong time management and reliability, completing all assigned tasks independently and on schedule.