Alberto Leyva

Bilingual operations, safety, and customer-service professional with 8+ years of experience in people-facing roles, field operations, inspections, documentation, training, and compliance-driven environments. Strong background building trust with customers, explaining technical information in clear language, documenting findings accurately, and supporting safe work practices. Known for being coachable, reliable, hands-on, and comfortable working in fast-paced environments where professionalism, communication, and accountability matter.

Interested in long-term growth in field operations, safety, maintenance, customer service, and technical service roles with opportunities for structured training and advancement.

Operations and Maintenance Supervisor - LANDTRENDS - Vista, CA

(2024-10)

• Supervised daily field maintenance operations for multiple routes, supporting a team of approximately 10-12 employees in residential and commercial landscape environments.
• Conducted field checks, irrigation reviews, and maintenance inspections to identify service needs, safety concerns, repairs, and areas requiring follow-up.
• Communicated with owners, team members, and clients to explain work priorities, resolve concerns, and make sure expectations were understood clearly.
• Helped organize materials, tools, schedules, and job-site priorities to keep field operations running efficiently.
• Created and improved operational systems including manuals, binders, checklists, WhatsApp communication channels, and reporting processes.
• Supported safety awareness by identifying job-site risks, communicating corrective actions, and reinforcing proper procedures with the team.
• Developed strong hands-on experience with field work, troubleshooting, route-based service, customer expectations, and physical outdoor work.

Department Assistant & Safety Coordinator - UC SAN DIEGO HEALTH - San Diego, CA

(2023-10 - 2024-10)

• Supported department operations in a highly regulated healthcare environment requiring accuracy, professionalism, safety awareness, and clear documentation.
• Assisted with safety coordination, process tracking, equipment organization, and compliance-related communication.
• Helped maintain standard operating procedures and supported staff with operational needs in a fast-paced clinical setting.
• Communicated with medical staff, patients, and internal teams while maintaining professionalism, confidentiality, and attention to detail.
• Strengthened ability to document issues clearly, follow protocols, and operate within strict safety and quality standards.

Quality Specialist / Medical Assistant Lead - FAMILY HEALTH CENTERS OF SAN DIEGO - San Diego, CA

(2017 - 2023)

• Delivered high-level customer service in patient-facing environments, helping patients feel heard, respected, and supported.
• Built trust with diverse populations by listening carefully, explaining information clearly, and remaining calm during difficult or sensitive conversations.
• Supported quality assurance initiatives, audits, documentation accuracy, training, and process improvement efforts.
• Served in lead and float roles, adapting quickly to different teams, locations, workflows, and patient needs.
• Helped train and support staff on procedures, service expectations, documentation standards, and operational workflows.
• Developed strong communication, empathy, problem-solving, and accountability skills that translate directly to in-home service and consultative customer interactions.

Bachelor's - Law/Compliance - Universidad del Valle de Mexico - UVM

High School Diploma - Centro Universitario de Baja California (2015)