Emiel Bernaba
Desktop Support Technician
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About
Self-motivated, achievement oriented certified IT professional with experience to support and maintain computer networks and applications. Strong analytical and communication skills; effective organizational skills to resolve issues promptly.
Experience
● Manage Help Desk tickets on Service Now in a timely manner
● Respond to customer issues via phone, email and computer chat
● Provide customer assistance
● Document customer interactions
● Run diagnostics to resolve customer reported issues
● Install, make changes and repair computer hardware and software
● Follow-up with customers to ensure issues are resolved
● Knowledge of SharePoint and Outlook
● Reprogram more than 200 in house and remote users including the installation of
IP-Phone (Avaya Phone Systems)
● Create, configure, and setup user phone and voicemail extensions.
● Install VPN software and teach users on how to use it to work remotely
● Good knowledge of printer common troubleshooting issues
● Knowledge of chromebooks and Mac OS
Education
Ain Shams University- Faculty of Business- Cairo, Egypt- Bachelor Degree of Accounting
● El Abbaseya Institute- Computers and Commercial Science- Cairo, Egypt- Associate Degree of IT
● PC AGE CAREER INSTITUTE - JERSEY CITY, NJ, INTERNETWORK ENGINEERING CERTIFICATE
