Emily Johnson

Proven customer service expert with a track record of enhancing guest satisfaction at notable employers like Doubletree By Hilton. Skilled in active listening and critical thinking, adept at problem resolution and relationship building. Achieved significant reductions in guest complaints through prompt and effective service, showcasing a commitment to excellence and a strong work ethic.

Parts Sales Consultant at Precepts (ford Motor Company) (2025-02 – 2026-06)

• Provided expert consultation on parts and accessories availability and compatibility for customers.
• Developed and maintained relationships with clients to enhance customer satisfaction and loyalty.
• Managed inbound inquiries using CRM systems, ensuring accurate tracking of customer interactions.
• Cultivated strong customer relationships through effective communication and active listening techniques.
• Assisted in training new staff on product knowledge and sales techniques to improve team performance.
• Addressed customer inquiries promptly and professionally, resolving issues effectively to maintain positive relationships.

Hotel Housekeeper at Doubletree By Hilton (2023-12 – 2024-12)

• Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
• Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
• Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
• Contributed to the hotel's reputation for cleanliness and comfort by providing exceptional service to all guests.
• Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
• Reduced complaints by promptly addressing housekeeping issues and concerns raised by guests.

Restaurant Hostess at Fowl Cay Resort (2020-03 – 2022-04)

• Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
• Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
• Answered customer questions about hours, seating, and menu information.
• Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

High School Diploma – St.Georges High School (2009-06)