Emily Lee

People-oriented professional with 3+ years of experience in program delivery within dynamic, fast-paced environments. Skilled in optimizing workflows, streamlining processes, and implementing creative, efficient solutions across departments to meet key milestones. Adept at conflict resolution and fostering positive workplace relationships through strong communication and problem-solving skills.

Human Resources/Credentialing Coordinator - Pacific Healthworks, LLC - El Segundo, CA

(2023-11)

• Track project milestones utilizing Microsoft Excel and ensure that HR initiatives are delivered on time.
• Spearheaded 3 company-wide policy changes, effectively communicating updates and facilitating smooth adoption across departments.
• Respond to day-to-day employee inquiries.
• Provide guidance and information on minor issues involving payroll, employee relations, and benefits.
• Mediated workplace conflicts to prevent disruptions and maintain productivity by facilitating open communication, addressing employee concerns, and implementing fair, policy-aligned resolutions.
• Communicate HR project status, updates, and challenges with internal stakeholders.
• Manage and continuously improve onboarding and offboarding processes.
• Maintain and update employee records, benefits systems, and documentation with a strong commitment to confidentiality and compliance.
• Ensure compliance and stay up to date with employment laws, regulations, and internal policies across multiple geographies and proactively address regulatory updates.

Human Resources Generalist - Round One Entertainment Inc. - Brea, CA

(2021-11 - 2023-11)

• Led HR training for 50+ general, district, and regional managers to strengthen leadership capabilities.
• Developed budget proposals and coordinated company-wide events to enhance culture and morale, ensuring smooth execution.
• Managed payroll reviews, handling 200+ job changes, terminations, retroactive adjustments, and deductions per cycle.
• Processed bi-weekly payroll for 2,500+ employees across 27 states via ADP Workforce Now.
• Conducted audits to ensure consistency in employee data across systems and ensured HRIS data integrity by pulling and analyzing Excel reports from Kronos.

Social Services Practitioner, Children Services Division - Riverside County Department of Public Social Services - Riverside, CA

(2020-03 - 2021-11)

• Conducted home visits and case investigations for 15+ clients monthly, ensuring timely face-to-face client assessments and strict adherence to court-mandated deadlines.
• Facilitated cross-functional collaboration with county departments (i.e., Mental Health Services, Riverside Police Department) to gather and analyze client data, ensuring compliance with confidentiality protocols.
• Provided administrative operations, including handling client communications, processing service referrals, and maintaining detailed documentation for efficient case management.

Bachelor of Arts - Psychology - University of California, Riverside