Keisha Allen

Hello,

Thank you for taking time to review my application. With over a decade of professional administrative experience with a strong emphasis on credentialing, legal proceedings, contracts and negotiation, I am confident that my credentials are well enough to obtain a position within the organization. I continue to cultivate my talent to remain adaptive with each assignment as it molds me to perform in higher capacities. I truly hope to move forward with interviewing if selected.

Warm Regards,

Keisha Allen

COMPETENCIES

Credentialing | Provider Enrollment | Salesforce | AppCentral | CredentialStream | MD Staff | Parallon | Healthcare Management | Contracts| DocuSign |Microsoft 365 | Microsoft Copilot | Legal Concepts | Negotiation | Bankruptcy | Research | Consumer Relations | Leadership | Training | Recruitment | Vendor Management | Account Management | Project Management

EXPERIENCE

Credentialing Coordinator | IES Healthcare | Dallas, TX

July 2026 – Present

• Prepare provider credentialing files for required ACOs (Accountable Care Organizations)
• Create credentialing files and enters all pertinent credentialing information received from the provider's initial and reappointment application. Upload supporting documents to the document vault in the company database
• Coordinate file reviews for accuracy and prepares discrepancies for quality review and approval
• Research and obtain verification of clinicians' medical experience, professional references, state licensure, DEA registration, DPS credentials, and other required documentation
• Coordinate with facility, centralized verification services, medical staff, and clinicians to complete privileging process, including any additional documentation, references, and applications using consistent follow-up as necessary

Temporary Coordinator, Credentialing | PDS Health | Irving, TX

Mar. 2026 – July 2026

• Check Deal Log by-weekly for new offices opening dates
• Obtain IRS Confirmation from Development Department
• Complete applications and contracts for Billing Provider and submit for signatures and review signed contracts for accuracy
• Submit the paperwork within 24 hours to the applicable plans for approval and acceptance into their networks
• Process billing changes (ownership changes, pc changes, TIN changes)
• Maintain Insurance Provider Status Report and Provider Files with Current Credentials

Contracts Associate | Weill Cornell Medicine | Remote

Aug. 2024 – Mar. 2026

• Facilitate routing agreements for the Office of Sponsored Research Administration (OSRA) department
• Oversees departmental listserv and escalated matters are prioritized and resolved
• Provide support to contract specialist with administrative tasks to ensure respective timelines are met prior to executing agreements
• Receive and respond to daily correspondence inquiring how to submit contract requests, status of agreements between the institution and external sponsors
• Perform restricted party screening to validate the integrity of potential and current sponsors
• Submit Federal Funding Accountability and Transparency Act (FFATA) to disclose public information about federal grants and contracts

Credentialing Coordinator II| Envision Healthcare | Remote

Oct. 2020 – Jul. 2024

• Maintained assigned credentialing files in the company database to update with current accurate Personally Identifiable Information (PII) which include Social Security Cards, Driver’s License or Passports, Professional Headshots, Immunization Records and Diplomas
• Processed Primary Source Verification to verify the validity of each providers credentials such as National Provider Identification (NPI), Board Verification, Licensure, Life Support Certificates and Malpractice Insurance
• Nourished professional communication with providers, medical staff offices, colleagues and management
• Cross-referenced compliance with Joint Commission credentialing standards with the company policies
• Preserved strict confidentiality of all provider files to safeguard their personal information

Legal Department Administrator | North Texas Tollway Authority |Plano, TX

Dec. 2019 – Jul. 2020

• Reports directly to the General Counsel and Assistant General Counsel to implement new tasks and procedures for the Legal Department
• Provide input on new and/or upcoming legal matters that could potentially impact the company
• Cross-Train with each member on our team to aid with overflow (i.e. Public Information Requests, Records Retention Program, Bankruptcy, Probate, Divorce Decrees)
• Liaison between different departments to promote positive working environment
• Complete ad-hoc projects

Bankruptcy Manager | North Texas Tollway Authority | Plano, TX

Jan. 2017 – Nov. 2019

• Audited consumer’s accounts for inaccuracies with the ability to update statuses in accordance with the bankruptcy automatic stay
• Managed and train and bankruptcy contractors to assist with recurring backlogs
• Assisted with management on customer disputes regarding bankruptcy, citations,
• judgments, divorce decrees, and probate estate matters
• Participated and provide feedback on the planning of new back-office systems
• Established ethical business relationships with in-house and outside counsel, departmental managers, vendors and customers

Lead Bankruptcy Specialist | Citigroup, Inc. | Irving, TX

Jan. 2016 – Dec. 2016

• Collaborated with management to establish production and quality standards
• Completed special ad-hoc projects
• Modernized, notified and trained teams on new policies and procedural updates
• Tracked and reconcile daily work while performing other duties as assigned
• Accommodated team in preparing or filing escalated proof of claims as needed

Senior Bankruptcy Specialist | Citigroup, Inc. | Irving, TX

May 2014 – Dec. 2015

• Utilized access to each Bankruptcy District’s Case Management/Electronic Case Files (CM/ECF) and Public Access to Court Electronic Records (Pacer) System for filing purposes
• Audited proof of claims for inaccuracies by ensuring that the companies security interest is not being compromised
• Adhered to bankruptcy states and local rules
• Validated all cash items are applied and ledgers are balanced accurately •
• Participated with overtime requirements, when necessary, as the timely review of loans is critical to the transfer of loans

Bankruptcy Specialist | Citigroup, Inc. | Irving, TX

Sept. 2012 – Mar. 2014

• Reviewed and interpreted all loan documentation, bankruptcy plans, schedules and court dockets
• Examined Broker Price Opinions (BPO) and Appraisals to determine the equity position
• Prepared Proof of Claim (POC) including required documentation while adhering to bar dates
• Assured the companies interest were protected upon termination of the bankruptcy automatic stay
• Promoted to filing proof of claims to the federal bankruptcy court

Bankruptcy Customer Service | Citigroup, Inc. | Irving, TX

Sept. 2011 – Oct. 2012

• Managed incoming calls from customers, attorneys, and trustees on bankruptcy related matters
• Identified and assessed customers’ needs to achieve one-time call resolution
• Accepted credit card mortgage payments in PCI controlled environments
• Prompted determination and transfer of files to the next stage in the bankruptcy process
• Reviewed incoming mail/faxed documents daily to determine case status and conduct any necessary follow-up action

High School Diploma (2008)

Some College (2009 to Present)