Design Strategist | Product Manager
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Hi, I’m Emily! A people-first, problem-solving powerhouse who believes the best solutions are felt as much as they’re measured. I’ve spent the last 8+ years transforming chaos into clarity across healthcare, government, technical, and retail spaces through journey maps, service blueprints, and a touch of design magic to create experiences that work for humans.
From leading research to blueprinting better ways of working, I thrive where complex systems meet real human needs. I bring curiosity, creativity, and a low-key obsession for impact whenever I’m collaborating with data scientists, presenting to execs, or running workshops with sticky notes flying.
Currently a Lead Service Designer at Spectrum Business for enterprise. Formerly at Booz Allen Hamilton, Under Armour, and a few fun extras.
Let’s connect if you'd like to discuss human-centered design, big ideas, or how to breathe life into the dryest of dashboards.
