Emily Roberto

Organized, dedicated and ambitious professional with excellent attention to detail, and thirst for learning in working closely with experienced staff and contributing to the success of a dynamic work place. I'm interested in finding my "forever career".

Detention Specialist at Jefferson County Jail (2025-06 – 2026-05)

• Monitor facility safety by controlling inmate and staff movements through the facility
• Monitor staff safety in housing areas and common hallways
• Supervise inmates in housing areas
• Communicate with staff using handheld devices
• Resolve inmate conflicts
• Foresee potential safety hazards
• Ensure actions adhere to policy
• Initiate and coordinate emergency responses by employees and other emergency response agencies
• Monitor internal and external facilities through closed circuit television (CCTV)
• Perform administrative tasks by reviewing and completing daily activity logs
• Verify inmate information in the computer system
• Monitor life safety alarm systems within the detention facility and government center
• Write criminal and incident reports
• Report, document, and follow up on identified deficiencies
• Monitor property transfers and exchanges for contraband
• Process all incoming US mail, digital mail, and e-messaging systems
• Responsible for distribution and collection of all keys within the facility
• Monitor phones and radios of deputies on special assignments outside the facility
• Track inventory of facility supplies

Correctional Officer at CDOC (2019-06 – 2025-06)

Several skills that I have learned as a Correctional Officer. I have acquired the skill to effectively & respectfully communicate with a diverse population. Whether that be my co-workers, the population I oversee, stockholders, outside agencies, and the public.

Taking annual classwork on professionalism. Working together to achieve goals and assignments. I am a natural problem-solver. Excel at uncovering mistakes that are often overlooked and fixing them. I've become very skilled at noticing behavioral patterns.

Gained excellent proficiency in motivational interviewing & active listening. Gained a great deal of knowledge of our legal system. The time that I have spent working as a Correctional Officer has given me impeccable attention to detail.

Whether that detail is in a project or in a person's body language making it a powerful skill in every aspect of life. In this position I developed superior time management skills. I fine-tuned my skills of reading policies, understanding, comprehending & explaining them.

The greatest skill I have acquired is patience & empathy.

Senior Claims Specialist at 2-10 Home Buyers Warranty (HBW) (2017-06 – 2019-06)

What did I do every day as a senior claims' specialist? I built relationships with homeowners. I fulfilled warranty claims. Alleviated homeowner stress. Provided detailed updates to homeowners regarding claim status making outgoing calls.

Accepted escalated calls from the call center, reviewing the claim, and troubleshooting any issues I discover. Often developing staff skills in the call center to help them troubleshoot providing customers with superior service. This position taught me what it really means to be self-motivated to manage my own day to day within my area.

I learned everything about a house & difference of a home warranty versus home insurance. I began cultivating an empathic nature that I was later able to apply as a Correctional Officer. I further developed my skills of reading policies, understanding, comprehending & explaining them.

Account Lead at TruAssets, LLC (2014-07 – 2016-02)

As an Account Lead, I acquired the knowledge and experience to make me successful at 2-10 HBW. I learned the terminology & the regional market cost (of that time) to create bids to build a house from the foundation to the ridge caps. I learned how to inspire service providers and education verbally without being able to show them.

I learned that the best way to inspire them is to build a trusting relationship. Additionally, how to effectively communicate with the banks & mortgage companies. This was my first taste of reading policies, understanding, comprehending & explaining them to my peers and service providers.

Problem solving and making decisions in the interest of the banks & mortgage companies as well as for my service providers.