Administration · Healthcare Operations · Marketing · Client Experience
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Organized, people-centered professional with a background that blends healthcare, entrepreneurship, marketing, and client service. I'm known for creating structure, keeping moving pieces organized, communicating with warmth and professionalism, and finding thoughtful ways to improve the experience for both clients and teams. My career has given me hands-on experience in scheduling, documentation, operations, promotions, relationship management, and building services from the ground up.
Medspa Aesthetician - SIU Medicine - Springfield, IL
(2025-07)
Helped shape and grow a medical aesthetics service line within an academic healthcare environment, taking on a role that extends beyond direct patient services into operations, organization, marketing, and program development. Coordinate scheduling and patient flow, maintain EMR documentation, manage inventory and ordering, and communicate across physicians, advanced practice providers, nurses, administrative staff, and patients. I also contribute to pricing and service strategy, promotional offerings, social media and patient education, clinical research initiatives, and ongoing improvements designed to create a polished, efficient patient experience.
Owner & Licensed Cosmetologist - Beauty by Emily Scott - Springfield, IL
(2019-12 - 2025-07)
Built and operated an independent beauty and aesthetics business for more than five years, managing both the client-facing experience and the work happening behind the scenes. Oversaw scheduling, communications, records, budgeting, inventory, retail sales, ordering, and day-to-day organization while developing a loyal clientele through personalized service and relationship building. Created the brand's social media presence, marketing content, seasonal promotions, and client-retention initiatives, giving me practical experience balancing creativity with the administrative and financial responsibilities of running a business.
Cosmetologist - The Gallery of Springfield - Springfield, IL
(2019-01 - 2019-11)
Worked in a commission-based salon environment where client relationships, organization, communication, and performance were central to success. Managed appointments and client records, provided personalized consultations and services, supported retail sales and salon promotions, and worked collaboratively with the salon team to maintain an inviting, professional experience.
Licensed Cosmetologist - Cosmetology - Paul Mitchell The School Normal (2017-08 - 2018-08)
High School Diploma - Springfield High School (2012-08 - 2016-05)
