Emma Chandler

Publishing professional with hands-on experience in independent publishing, project management, and research. Experienced in guiding first-time self-published authors from manuscript development through final print and digital formats. Skilled in clear, solution-focused communication, digital troubleshooting, and coordinating creative projects to deadline.

Mailroom Operator (Volunteer) - Symposia Books

• Applied knowledge of book anatomy and attention to detail to inspect, manage quality control, and ensure expected condition of used books matches online listing. Processed and fulfilled online book orders, including picking, packing, labeling, and preparing shipments.
• Sorted incoming and outgoing mail, packages, and book orders for accurate and timely distribution.
• Maintained organized inventory and verified orders for accuracy before shipment.
• Prepared shipping documentation and coordinated outgoing packages with carriers.
• Assisted customers and staff with order inquiries, deliveries, and package tracking.
• Maintained a clean, organized, and efficient mailroom environment while meeting daily shipping deadlines.

Barista - Barnes and Noble

(2023-08 - 2023-10)

• Delivered high-quality customer service in a fast-paced environment, maintaining clear and effective communication with team members.
• Collaborated with staff to address operations and customer needs, ensuring a smooth and welcoming experience.
• Monitored inventory levels and coordinated with management to restock products and place orders efficiently.
• Demonstrated strong knowledge of bookstore and café offerings, enhancing customer engagement and satisfaction.
• Recommended and promoted “Book of the Month” selections by actively reading featured titles, contributing to sales goals and customer discovery.

MA - Creative Writing and Publishing - Kingston University

BFA - Filmmaking - University of North Carolina School of the Arts