Emma Hull

Strategic Risk Management, Insurance, Safety, and Operations professional with 20+ years of experience spanning risk management, insurance programs, claims administration, regulatory compliance, safety, contract risk mitigation, and office operations. Proven ability to manage complex administrative functions, personnel, budgeting, training, goal-setting, and process improvement while ensuring efficient and compliant business operations. Experienced in claims and litigation management, insurance documentation and requirements, OSHA/EPA and DOT/FMCSA compliance, fleet safety, and enterprise risk initiatives.

Recognized for strong leadership, organization, communication, problem-solving, and customer service skills, with a proven ability to collaborate across departments, strengthen operational processes, reduce organizational exposure, and align risk and business strategies with organizational objectives.

Assistant Office Manager - William Maloy Company - Anaheim, CA

(2006-01 - 2009-12)

• Supported HR, payroll, and compliance processes in alignment with legal and contractual requirements
• Developed training materials and procedures to ensure operational consistency and compliance
• Conducted investigations and skip tracing for financial institutions
• Provide training and resources to staff on insurance policies, risk management practices, and compliance requirements
• Manage claims across all lines of coverage
• Maintain insurance policies and request updates when changes occur

Assistant Office Manager - William Maloy Company - Anaheim, CA

(2026-01)

• Supported HR, payroll, and compliance processes in alignment with legal and contractual requirements
• Developed training materials and procedures to ensure operational consistency and compliance
• Conducted investigations and skip tracing for financial institutions
• Provide training and resources to staff on insurance policies, risk management practices, and compliance requirements
• Manage claims across all lines of coverage
• Maintain insurance policies and request updates when changes occur

Risk Manager / Insurance Claims Supervisor / Risk Administrator - BluSky Restoration Contractors, LLC - Signal Hill, CA

(2019-01 - 2026-12)

• Lead end-to-end management of general liability, property, personal injury, automobile, and workers' compensation claims, including high-exposure and litigated cases
• Partner with legal counsel, insurance carriers, and TPAs to develop claim strategies, reducing financial and operational risk
• Design and implement risk mitigation and safety programs, contributing to reduced workplace incidents and improved compliance
• Oversee OSHA and EPA compliance programs, ensuring adherence to federal and state regulations
• Support insurance program management, including policy renewals, audits, and exposure analysis
• Advise leadership on risk exposure, contractual obligations, and compliance best practices
• Develop and maintain incident reporting, investigation, and documentation protocols
• Supervise and mentor Risk Administration staff; lead onboarding and performance development
• Track and manage critical deadlines for claims, litigation, and regulatory requirements
• Collaborate cross-functionally with HR, Safety, Operations, and Legal teams to ensure alignment on risk initiatives
• Led COVID-19 workplace safety protocols and compliance documentation across operations

Office Manager - H & S Transport and Recovery, Inc. - Lakewood, CA

(2011-01 - 2019-12)

• Directed daily business operations, including financial management (A/P, A/R) and compliance oversight
• Negotiated vendor contracts with a focus on liability reduction and regulatory adherence
• Conducted investigations and asset recovery (skip tracing), supporting risk mitigation efforts
• Improved operational processes and scheduling systems, increasing efficiency and reducing errors

Customer Service Manager - Miko Gift USA - San Diego, CA

(2009-01 - 2011-12)

• Managed customer relations and issue resolution, minimizing reputational risk
• Implemented process improvements to enhance tracking, reporting, and service delivery

Bachelor of Arts - Child Development & Family Studies - California State University, Long Beach

Bachelor of Arts - Family Life Education - California State University, Long Beach