Emma KHATIJAH McGOWAN

International Business graduate with hands-on exposure to cross-border regulatory work through a role at the U.S. Embassy in London, where I screened applicant documentation, applied immigration regulations, and managed time-sensitive federal processes. Combine a strong academic foundation in international business strategy, EU regulation, and global market entry with practical experience operating between the UK and US.

Detail-oriented, comfortable with complex documentation and procedural work, and looking to bring this skill set into a trade compliance, international operations, or analyst role.

Nanny - Koru Kids - London, UK

(2023-12 - 2025-12)

• Maintained a consistent two-year placement supporting a family with daily routines, school runs, and household coordination — demonstrating reliability, time management, and discretion.
• Communicated regularly and professionally with parents, balancing changing schedules and competing priorities.

Immigrant Visa Assistant - U.S. Embassy - London, UK

(2023 - 2023)

• Applied U.S. immigration regulations and visa-class processing requirements to ensure proper annotations and documentation across a wide range of immigrant visa classes, including complex and rare cases.
• Performed thorough document screening for immigrant and certain non-immigrant visa applicants and prepared clear, concise summaries to support consular decision-making.
• Tracked and ensured the timely delivery of time-sensitive boarding foils and re-entry permits for Lawful Permanent Residents, working under strict federal procedural deadlines.
• Managed scheduling, interviewing logistics, printing, and visa delivery workflows for a high-volume caseload, maintaining accuracy under pressure.
• Provided clear, professional service to applicants from a wide range of national backgrounds, navigating sensitive and high-stakes circumstances with discretion.

Receptionist - East Acton Primary School - London, UK

(2023 - 2023)

• Managed visitor sign-in and safeguarding procedures, ensuring compliance with school protocols and accurate record-keeping.
• Handled phone enquiries and front-desk operations, directing communications to appropriate staff and supporting daily admin workflows.
• Supported teaching and administrative staff with documentation, scheduling, and record management.

Brand Ambassador - Melvacalashes - Remote / UK

(2022 - 2023)

• Coordinated promotional content and managed customer queries across digital channels, building familiarity with brand-side commercial operations.

Retail & Food Service Roles - Various Employers - UK / US

(2020 - 2022)

• Delivered consistent customer service in fast-paced, customer-facing environments while managing multiple operational tasks simultaneously.

Bachelor of Arts - International Business - Richmond, The American University in London (2026-05)