Emma May

I have a wealth of experience working in both administration and hospitality roles, and previously in the education sector. I am an excellent communicator and work well in customer facing roles. I am a hard worker and know the importance of being flexible in my work as required. I have a recent clean DBS certificate and a Level 2 Food Safety and Hygiene certificate.

Receptionist/Administration Assistant at Auto Engineering Services (2024-01 – Present)

• Receptionist duties, creating quotes, reports and invoicing
• Dealing with suppliers and customers and creating and updating advertising posts, business cards and special offers

Hotel Receptionist/Bar Person at The Bell Hotel (2016-04 – 2023-12)

• Checking guests in and out of hotel, making bookings, administration tasks, answering the phone
• Running a busy bar, waitressing, room service
• Assisting the kitchen when busy

Cover Supervisor at Teaching Personnel (2016-02 – 2017-09)

• Supervising classes in the absence of the class teacher
• Delivering lessons set by the teacher
• Behaviour management and assessing students

Administration Assistant at Citizens Advice Bureau (2012-04 – 2016-01)

• Updating client records and database, booking appointments and recording client interactions
• Handling calls and referring clients to correct service
• Answering email enquiries and typing letters and reports

IT Tutor at Mencap (2008-04 – 2012-01)

• Delivering IT training to children with learning disabilities
• Devising lesson plans and assessing students' work
• Office administration

IT Tutor at IT in The Community (2000-02 – 2006-03)

• Delivering courses from beginner to advanced level in OCR subjects to a range of students
• Devising lesson plans and schemes of work and assessing student ability

Administration Officer at Hull Adult Education Service (1992-04 – 2000-01)

• Enrolling students on courses and assisting with form filling
• Typing, filing, updating database
• Handling calls and cash and all aspects of office administration

Administration Assistant at Duet Employment Agency (1987-06 – 2000-01)

• Typing, filing, updating database, handling calls and reception
• Cash handling and all aspects of office administration

C&G Level 2 Certificate in Supporting Teaching and Learning in Schools – East Riding Adult Education Service (2015-09)

Awareness of Child Abuse & Neglect (Core V7) – East Riding Safeguarding Children's Board (2016-04)

Child Protection in Schools – NSPCC (2016-02)

Certificate in Generalist Advice – Citizens Advice Bureau (2014-11)

NVQ Level 3 Certificate in Advice & Guidance – Selby College of F.E. (2013-12)

OCR Teaching Certificate in Information Technology, Teaching Certificate in Word Processing – Grimsby College of F.E (2001-01)

OCR CLAIT in Word Processing Stage 3, Document Presentation Stage 3, Desktop Publishing Stage 2, Medical Word Processing, Mailmerge Stage 2, Audio Transcription Stage 3, Legal Text Processing stage 1 – Hull College of F.E. (2000-06)

O'Level in English Language, English Literature, Human Biology, Sociology, Religious Education, Art – St Mary's High School (1987-06)