Eric Chegwin

I have over 35 years of industry experience, having success in growing and maintaining all aspects of the dental lab including sales, account management, department, people management, internal and external problem resolution, process improvement, bench work, quality control, technical repairs, training, and reporting. I am also trained in Six Sigma.

Specialty Appliances, Richmond, VA July 2023 – Nov 2024t

PRODUCTION MANAGER

Managed The daily production of the lab while leading the migration from Accutech to become a manufacturing branch within Specialty Appliances.

• Led transition to new lab software including task tracking, scheduling, and billing.
• Trained employees on Quality Standards and Work Instructions.
• Managed customers through the transition to the new company.

CAD/CAM DEPARTMENT MANAGER 

Managed the dental lab with emphasis on process improvement and cost management by improving departmental workflow through the creation, implementation, training, and reporting the optimal flow for the production of units through the lab.

• Increased profit by 10% through vendor negotiations.
• Decreased remakes by 15% through tracking units created and equipment usage.
• Quality checked implant cases and complex cases in 3Shape.
• Installed network server, 3Shape upgrade, and Sirona In-lab upgrade. 

GENERAL MANAGER

Expanded the business through exemplary customer service and doctor relationships allowing for cross selling and getting referral business.

• Communicated with doctors to fix problems and increase sales.
• Increased revenue 50% over four years by implementing digital technologies..
• Increased profit 50% by reducing outsourcing.
• Established LEAN manufacturing practices that allowed for quicker production.
• Added product lines including implants and surgical guides and trained employees.
• Implemented procedures in digital workflow.

PRODUCTION MANAGER

Increased production and quality through the reorganization of the physical lab, and process improvement.

• Implemented higher quality standards and efficient procedures.
• Analyzed data to identify and implement solutions for improved workflow.
• Organized lab to LEAN standards by organizing work areas.
• Consulted with doctors regarding specifics to get a better product.

OWNER OPERATOR/GENERAL MANAGER

Acquired a dental lab, managed all aspects of the operations and service, growing the business through sales and customer management before selling.

• Gained new accounts and introduced CAD/CAM products.
• Developed relationships with all accounts and doctors.
• Upgraded technology to digital systems and promoted this to doctors to expand business.
• Hired, trained, and developed a team of high producers.

PRODUCTION MANAGER

Bachelor of Arts Organizational Behavior Rollins College, May 1994 Winter Park, FL.

Six Sigma Black Belt Certificate.