Eric Emerson

Dynamic and results oriented administrative professional offering 15+ years of comprehensive experience in patient care coordination, specializing in intake process of new patients, which marks the first point of contact and contributes towards developing a positive atmosphere. Also an articulate and cost conscious team player delivering track record of providing world class customer service, cultivating mutually beneficial alliances, developing client relations, building solid client base and resolving customer issues. Further possess a demonstrated history of providing cross functional support to customer/ user accounts, improving efficiency of accounts processing while fostering a positive client experience.

In addition, possess expertise dealing with all aspects of front office duties including answering incoming telephone calls, scheduling appointments, preparing administrative/ correspondence documents and resolving administrative problems/ enquiries. My aim is thus to continue enriching my leadership/ supervisory experience and contribute team building initiatives and management skills for the benefit of your facility.

Intake Coordinator/ Reimbursement Specialist - Gentiva - Sandy Springs, GA

(2017-01)

• Develop and strengthen client relationships, work with hospitals, clinics, facilities and the clinical team to handle request for services from members and/or providers
• Successfully manage the referral process, prepare incoming and outgoing referrals, and prior authorizations, including intake, review requests for adverse determination, approval/processing notification requirements
• Efficiently performs initial telephone screening to determine the patients appropriateness for home care
• Communicates authorization specifics to providers either verbally on phone calls or written through fax
• Successfully resolved client complaints and diffused negative situations through effective conflict management skills
• Developed solid partnerships with customers and managed in multiple client relationships
• Successfully renewed contracts for multi-year agreements resulting in increased contracted revenue

Intake Coordinator - Guardian Home Care - Marietta, GA

(2015-01 - 2017-12)

• Applied clinical knowledge and critical thinking to identify patients' needs according to diagnosis and physician's order
• Retrieved and processed referral referrals via fax, telephone, and web portals
• Entered referrals in Homecare Homebase computer application system
• Researched and identified primary payer sources and identified benefits
• Requested initial authorizations for patient visits
• Notified branch office(s) of patient copays and insurance changes
• Successfully identified at risk accounts and liaised with groups to better serve clients
• Retained existing accounts through ensuring client needs are met
• Delivered high level customer service and ensured outstanding work cohesion with fellow team members

Home Health, Hospice, and Case Management Intake Coordinator - Pruitt Health

(2011-01 - 2015-12)

• Process referrals received through multiple phone lines and web portals
• Assign patients to LPNs for preliminary assessment to determine healthcare needs
• Handle all additional duties assigned duties assigned by management
• Verify all primary and secondary insurance information for all incoming patients
• Analyze referral/admission data and prepare assigned reports
• Effectively manage time to complete daily activities
• Complete financial clearance for all referrals by determining eligibility along with collections activities for commercial, self-pay, and private insurance payers in relation to patient responsibility
• Revamped record keeping and database administration/ reporting to furnish support staff with more accurate data
• Increased office efficiency through implementing workflow and process improvements resulting in productivity growth
• Ensured confidentiality maintenance with sensitive information, documents, client records and personal matters

Medical Case Management Intake Coordinator - Intracorp - Norcross, GA

(2007-01 - 2010-12)

• Served as the liaison between the Insurance company/TPA and Intracorp for Case Mgt. services
• Enhanced daily operations by assisting Training Department Manager and company in utilization of old and new software
• Managed day-to-day logistics and communication with nurses and personnel staff
• Supported Intake Officer in the effective management and control of Intake Items, principally in the areas of planning, monitoring and control, and overall BoW management

Service Recovery Specialist - Instawares - Norcross, GA

(2005-01 - 2007-12)

• Comprehensively reviewed invoices (both paid and outstanding) and recorded them in system to ensure accuracy of information and to provide basis for future reference
• Increased paperless account sign ups and provided assistance to customers throughout transition to ensure invoices were sent via email and paid online
• Built awareness with clients to help them find ways to meet their financial obligations without getting further behind
• Prepared delinquent account reports for senior leaders
• Provided information to collection agencies when all other avenues have been pursued

Grambling State University (2002-12)