Emmanuel Mungia

Dynamic and Results-Oriented Transaction Management Professional with a proven track record of driving efficiency and excellence within the automotive auction industry. Bilingual (English/Spanish) communicator recognized in the Top 5% for customer service and sales negotiation. Expert at fostering high-level B2B relationships, resolving complex logistical challenges, and transforming operational hurdles into seamless, secure, and profitable client experiences.

Transaction Manager at Cox Automotive – Auto Trader PSX (2023-01 – 2024-10)

• Facilitated end-to-end transaction lifecycles between buyers and sellers, ensuring seamless communication and 100% document accuracy.
• Mitigated financial risk by identifying and resolving liens, negative balances, and outstanding title issues prior to closing.
• Engineered strategic action plans for clients that optimized vehicle value for sellers while securing financial transparency for buyers.
• Directed logistics and payment settlements, managing the complex flow of transportation and funds to guarantee high client satisfaction.
• Drove continuous process improvement by establishing regular feedback loops with clients to assess and refine the transaction experience.

Auction Arbiter II at Cox Automotive – Manheim Auto Auctions (2022-01 – 2022-12)

• Set a company benchmark for the highest number of closed claims in a single week through rapid investigation and resolution.
• Leveraged bilingual fluency (English/Spanish) to expand market reach and provide specialized support to a wider spectrum of business clients.
• Served as a cross-departmental subject matter expert, interpreting NAAA and internal policies to resolve complex automotive claims.
• Negotiated high-stakes financial adjustments based on buyer/seller instructions while maintaining critical long-term business relationships.
• Utilized a "three-method" communication strategy (phone, text, and email) to ensure rapid, above-par responsiveness to client needs.

CRC Agent at Cox Automotive – Manheim Auto Auctions (2021-08 – 2022-01)

• Delivered "Above Par Concierge Service," coordinating with multiple internal departments to expedite the resolution of complex client issues.
• Executed high-speed proxy bidding for clients during fast-paced sale days, requiring intense multitasking and active listening.
• Recognized by senior management for maintaining a high-energy, positive professional presence and exceeding standard service expectations.
• Mastered standard operating procedures (SOPs) to provide immediate, accurate technical assistance and information to a high volume of callers.

Bachelor of Arts in Music Education and Music Theory – University of North Texas (UNT)