Director of Outlets at Hyatt Lodge Oakbrook (2025-03 – 2026-02)
- Oversaw day-to-day operations, ensuring efficiency across the outlets
- Managed payroll, scheduling and controlled labor costs to maintain budget compliance
- Organized and coordinated special events and promotional activities within the outlets
- Ensured seamless and timely execution of all events and operational initiatives
- Led structured daily pre-shift meetings to align team priorities and service standards
- Conducted monthly department meetings to review performance, address challenges and implement operational improvements
- Assured staff is compliant to company brand standards, certifications, health and safety
Director of Food and Beverage at Ambassador Chicago - JDV by Hyatt (2022-07 – 2025-03)
- Ensured departmental budget attainment by closely monitoring revenue, labor costs and purchasing expenses to maintain accurate forecasting
- Developed, planned beverage programs across multiple outlets to drive revenue and enhance guest experience
- Ensured staff compliance with company standards, certifications, health and safety regulations
- Implemented ( SOP's ) to maximize efficiency, productivity and service quality
- Fostered a culture of high performance, accountability and exceptional guest satisfaction
- Led daily pre-shift briefings and monthly departmental meetings to align team performance with department goals
- Maintained proper inventory par levels for liquor, beer and wine, reducing waste and controlling costs
- Tracked and managed labor costs through strategic scheduling and payroll oversight to optimize operational efficiency
- Worked cross-functionally with Executive Chef and Director of Sales to align menu development with revenue goals and market positioning to implement pricing strategies that increase profitability and customer satisfaction
Assistant Director of Outlets at Marriott Suites Ohare (2020-01 – 2022-06)
- Managed departmental budgets by monitoring revenue, labor, purchases and operating expenses to ensure accurate forecasting and financial control
- Developed and executed beverage programs within the outlets to drive revenue and growth to enhance guest satisfaction
- Implemented SOP's to maximize efficiency, productivity and service quality
- Maintained optimal inventory levels of liquor, beer and wine to minimize waste, reduce shrinkage and control beverage cost
- Ensured staff compliance with certifications, health and safety regulations and company brand standards
- Managed payroll, scheduling and controlled labor cost to maintain budget compliance
Food and Beverage Outlets Manager at London House Chicago (2016-10 – 2019-12)
- Oversaw day-to-day operations across the outlets including rooftop service areas, ensuring smooth and efficient execution
- Assigned staff stations and floorplans to optimize service flow and guest experience
- Coordinated reservations, large parties and special events to maximize seating capacity and revenue
- Resolved guest issues and complaints promptly and professionally, maintaining high satisfaction and service quality
- Managed and controlled payroll and staff scheduling to ensure accurate forecasting and departmental efficiency
