Eric Jacques

Detail-oriented Sales and Insurance professional with 10 years of experience in Sales roles, Insurance services, financial operations, and customer account management. Proven ability to analyze and assess each customer, overcoming objections and achieving sales goals. Highly skilled in multitasking across multiple systems, and working as a team player, seeking to contribute a strong sales background.

Service Advisor at The Wash Tub (2026 – Present)

• Greeted customers and collected personal information in a secure manner.
• Looked over personal plan and informed them of services needed.
• Directed customers in an orderly fashion to which lanes their service was to be provided.
• In charge of detail team and shop, correctly managing and providing customer expectations.

Sales Associate at Sewell Cadillac (2025 – Present)

• Communicated with customers throughout all stages of the sales and financial process, ensuring accuracy and satisfaction.
• Managed, organized, and documented customer interactions using internal systems.
• Coordinated with service and finance departments to resolve account questions and ensure a smooth transaction process.
• Met or exceeded sales and customer satisfaction benchmarks.
• Led team briefings focused on objection handling, communication strategies, and performance improvement.

Insurance Service Representative / Underwriter at USAA (2020)

• Maintained active Property & Casualty insurance licenses and state registrations.
• Reviewed member policies to ensure accurate coverage, risk compliance, and proper financial protection.
• Identified, documented, and resolved coverage discrepancies while adhering to regulatory and compliance guidelines.
• Communicated clearly with members regarding billing, policy changes, and coverage questions.
• Operated multiple systems simultaneously while maintaining quality standards and contact with members.
• Led charge and contributed to team huddles by communicating state compliance and procedural updates.

Insurance Sales Agent at The Hartford Insurance (2018)

• Reviewed insurance products and policies with customers to ensure understanding and accuracy.
• Utilized multiple computer applications to document policy and account information correctly.
• Supported customer service and retention efforts while meeting productivity and quality expectations.
• Demonstrated accountability to training schedules, workload requirements, and performance targets.
• Delivered service-focused interactions aligned with company standards and branding.

Sales Associate / Marketing at IBC Bank (2017)

• Partnered with business owners to open and manage accounts tailored to financial needs.
• Collaborated with branch managers and leadership to meet branch performance goals.
• Cross-trained in merchant services, consumer loans, mortgages, and investment products.
• Maintained compliance with banking regulations through continuous training.
• Recognized with multiple awards for outstanding performance and customer service excellence.

Smithson valley high school diploma