Eric Lowe

Dynamic Casino Operations Shift Manager with over 30 years of extensive experience across six premier gaming properties. Proven track record in high-level operational leadership, advanced table games instruction, and comprehensive department management. Expert in navigating complex regulatory environments, including Title 31 and state gaming commissions. A goal-oriented leader with a strong background in team mentoring and staff development.

Assistant Shift Manager / Table Games Shift Manager at Rivers Casino Portsmouth (2022-07 – Present)

Recruited as an assistant shift manager and lead instructor for the dealer school during the property's grand opening phase. Advanced to Day Shift Manager shortly after the property opening. Currently serving as the Department Hiring Manager.

• Property Launch: Recruited as an assistant shift manager and lead instructor for the dealer school during the property's grand opening phase.
• Promotional Growth: Advanced to Day Shift Manager shortly after the property opening.
• Departmental Oversight: Currently serving as the Department Hiring Manager, overseeing all interviewing, candidate selection, and staff coaching/discipline.
• Operational Administration: Manage departmental payroll, complex shift scheduling, and conduct weekly pre-shift meetings in coordination with Human Resources.
• Compliance Liaison: Maintain a working relationship with all vendors while ensuring 100% adherence to Title 31 and VLB regulations.

Day Shift Manager at Hollywood Casino St. Louis (2018-11 – 2022-07)

Directly supervised approximately 100 employees per shift, overseeing all daily floor operations. Ensured operations met strict internal controls and state regulations.

• Large-Scale Management: Directly supervised approximately 100 employees per shift, overseeing all daily floor operations.
• Regulatory Adherence: Ensured operations met strict internal controls and state regulations set by the Missouri Gaming Commission.
• Personnel Administration: Handled the complete employee lifecycle, including hiring, payroll, PTO management, and terminations.

Pit Manager at Rivers Casino and Resort Schenectady (2016-11 – 2018-11)

Headed the dealer school, providing comprehensive training in various games. Utilized multiple systems for player rating and Title 31 compliance.

• Technical Instruction: Headed the dealer school, providing comprehensive training in Blackjack, Roulette, Asian games, and novelty games.
• System Expert: Utilized Kronos, Virtual Roster, Synkros, and IGT table manager for player rating and Title 31 compliance.

Table Games Supervisor at Rivers Casino Des Plaines (2011-07 – 2016-11)

Managed the dealer pencil, overseeing overtime and staffing needs. Supervised a wide array of games including Baccarat, Pai-Gow, Spanish 21, and various Poker formats.

• Team Development: Managed the "dealer pencil," overseeing overtime and staffing needs while conducting yearly staff evaluations.
• Diverse Game Knowledge: Supervised a wide array of games including Baccarat, Pai-Gow, Spanish 21, and various Poker formats.

Slot Floor Person / Table Games Dealer at Grand Victoria Casino (2001 – 2011)

Early career role in gaming operations.

Collections Manager at Aaron's Rents (2000 – 2001)

Collections management role.

Store Manager / Assistant Manager at RentWay (1996 – 2000)

Retail store management position.

Slot Attendant / Trainer at Empress Casino (1992 – 1995)

Slot operations and training role.

High School Diploma – Baker High School (1991-01)