Eric Miller

Operations executive with 12+ years of experience building and scaling operational systems across aerospace, defense, advanced manufacturing, quality, supply chain, production, and logistics. Expertise in quality management systems, ISO 9001 readiness, ERP-enabled process control, operational excellence, documentation, training, and cross-functional execution. Proven record creating business infrastructure from the ground up, leading technical teams in high-compliance environments, improving production readiness, and delivering multimillion-dollar cost savings.

Director of Operations at Freedom Flight Works (2025-05 – Present)

• Architected and implemented the company's operational management system across quality, supply chain, manufacturing, production, logistics, document control, training, and business-support processes.
• Serve as the organization's operational leader, translating executive objectives into scalable processes, governance, measurable accountability, and department-level execution.
• Built the foundation for ISO 9001 certification, including the QMS architecture, internal audit program, corrective-action system, document-control framework, risk processes, quality objectives, and management review cadence.
• Direct strategic and day-to-day alignment among engineering output, supplier readiness, production planning, manufacturing execution, logistics, and quality requirements.
• Created procedures, forms, training systems, KPI structures, and evidence controls designed to support growth, compliance, production readiness, and customer delivery.
• Lead ERP-centered process development and operational standardization to improve traceability, ownership, workflow control, and decision-making.

Production Supervisor at Anduril Industries (2023-02 – 2025-05)

• Led a 12-person production team manufacturing advanced defense technology products under demanding quality, schedule, configuration, and security requirements.
• Coordinated across engineering, quality, supply chain, and production to resolve technical constraints, reduce downtime, and maintain delivery priorities.
• Managed production schedules, staffing, work allocation, escalation, quality performance, inventory status, and daily operating cadence.
• Maintained and presented production, quality, and inventory metrics to support management decisions and corrective actions.
• Developed team capability through structured training, technical coaching, accountability, and standardized work.

Intelligence Analyst, Sergeant at United States Army Reserve (2020-08 – 2025-05)

• Conducted intelligence analysis supporting JSOC and U.S. Army missions, producing time-sensitive assessments that informed tactical and strategic decisions.
• Led and mentored junior analysts in high-pressure environments while protecting the integrity and security of sensitive information systems.
• Briefed senior military leaders and U.S. government stakeholders, translating complex information into clear risks, findings, and recommended actions.

Engineering Technician at Anduril Industries (2020-08 – 2023-02)

• Supported engineering and deployment teams through system integration, pre-deployment testing, configuration, validation, troubleshooting, and technical documentation.
• Developed acceptance-test procedures and workflow automations that improved repeatability, traceability, and deployment readiness.
• Managed deployment logistics and maintained controlled records of system configurations, processes, and modifications.

Lead Production Technician, Crew Dragon at SpaceX (2016-09 – 2020-09)

• Led 10-15 technicians performing complex Crew Dragon production and integration work while managing schedules, workflow priorities, technical readiness, and training.
• Developed production training programs, manuals, and standardized workflows for mission-critical aerospace operations.
• Created and executed a flight-hardware refurbishment program that returned previously scrapped components to service and generated approximately $17 million in avoided replacement cost over three years.
• Conducted post-mission analysis and debriefs, providing actionable feedback to design, engineering, and production teams.

Production Technician, Crew Dragon at SpaceX (2014-10 – 2016-09)

• Assembled, integrated, inspected, and tested complex spacecraft components and systems in a highly controlled production environment.
• Supported prototype development and collaborated with engineering teams to improve assembly methods, manufacturability, productivity, and cost.

Integration Technician at Lockheed Martin, Edwards Air Force Base (2012-10 – 2014-06)

• Supported avionics integration, installation, inspection, testing, troubleshooting, and technical reporting using engineering drawings and diagnostic equipment.
• Communicated technical findings and project status to engineering and program stakeholders.

Master of Business Administration in Business Analytics – American Military University

Bachelor of Science in Business Analytics – American Military University

Associate of Science in Aerospace Engineering – Antelope Valley College

Associate of Science in Military Intelligence, Command and Control, and Information Operations – Cochise College