Erica Boone

Detail-oriented administrative and sales support professional with 10+ years of experience supporting daily operations, vendor coordination, financial reporting, customer support, and CRM implementation. Proven ability to manage competing priorities, maintain accurate records, streamline workflows, and support leadership with timely reporting. Strong communicator with a track record of improving processes and delivering reliable support in fast-paced environments.

Sales Support - Michael’s flooring & Cabinets

(2024 - 2026)

• Processed custom client orders within the sales program and directly coordinated with external vendors to secure inventory and fulfill order requirements.
• Managed the compilation and distribution of daily revenue reports, ensuring timely updates management.
• Oversaw cost calculations and physical merchandising for 350+ individual SKUs, ensuring complete accuracy between system data and on-floor pricing.
• Delivered high-quality customer service by resolving general inquiries, processing orders, and troubleshooting issues both in person and via phone.

Office Administrator - Advanced REnovations

(2014 - 2021)

• Performed accurate data entry, document management, record keeping, and database maintenance.
• Processed vendor invoices and accounts payable/receivable for over 10-20 individual vendors at any given time.
• Managed end-to-end weekly payroll operations for 10-15 staff using QuickBooks, reconciling hours and deductions.
• Provided administrative and operational support while managing multiple priorities for improved efficiency.

Office Administrator - Advanced REnovations

(2023 - 2024)

• Performed accurate data entry, document management, record keeping, and database maintenance.
• Processed vendor invoices and accounts payable/receivable for over 10-20 individual vendors at any given time.
• Managed end-to-end weekly payroll operations for 10-15 staff using QuickBooks, reconciling hours and deductions.
• Provided administrative and operational support while managing multiple priorities for improved efficiency.

Dealer Support Coordinator - MAttress by Appointment – Corporate Office

(2021 - 2023)

Report direct to VP of Sales

• Handled 20-30 support requests per week and reduced escalations by 10%.
• Mastered and spearheaded the rollout of CRM program, GoHighLevel, designing and delivering training sessions that successfully onboarded 35+ franchise owners.
• Created instructional materials to train franchise owners and ensure company-wide adoption to GoHighLevel to increase productivity by 50%.
• Generated daily, monthly, and year-to-date revenue reports using excel, reporting to CEO and VP of Sales
• Managed freight tracking workflows by analyzing shipping documents and communicating transit updates to internal teams and nationwide franchise owners.
• Coordinated scheduling, communications, and logistics for a national corporate meeting supporting 100+ attendees.