Erica Dz

Human Resources Director and Practice Administrator with nearly a decade of progressive leadership experience in outpatient behavioral healthcare. Promoted from Medical Assistant into senior leadership through a proven ability to build systems, strengthen compliance, improve operations, and develop people.

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Resources, practice administration, and compliance for an organization of approximately 98 employees across 8 outpatient locations and 3 affiliated companies. Known for practical problem-solving, transparent leadership, and creating scalable HR processes that improve both the employee and patient experience.

Practice Administrator & Director of Human Resources at MATClinics Services, LLC (2022-02 – Present)

• Lead Human Resources and Practice Administration for a growing behavioral healthcare organization supporting approximately 98 employees across 8 outpatient locations and 3 affiliated companies.
• Advise senior leadership on employee relations, employment law, workforce planning, organizational development, and risk management.
• Direct full-cycle recruitment, interviewing, onboarding, orientation, retention, and performance management initiatives.
• Develop and maintain employee handbooks, HR policies, standard operating procedures, job descriptions, compensation structures, performance tools, and leadership resources.
• Serve as Compliance Officer, leading healthcare and workplace compliance initiatives including CARF readiness, OSHA, HIPAA, employment law, and internal compliance programs.
• Administer payroll processes, benefits, FMLA, ADA accommodations, workers' compensation, HRIS administration, and leave management.
• Oversee provider credentialing, licensing, DEA renewals, and regulatory documentation.
• Design and deliver organization-wide training programs, competency assessments, and educational resources for clinical and administrative teams.
• Conduct workplace investigations, coach managers through complex employee relations matters, and recommend fair, practical, legally compliant solutions.
• Collaborate across departments to improve workflows, standardize processes, strengthen communication, and enhance both the employee and patient experience.

Clinical Coordinator at MATClinics Services, LLC (2019-12 – 2022-02)

• Managed provider scheduling, credentialing, inventories, and administrative operations.
• Standardized workflows and supported regulatory readiness across multiple clinics.
• Served as a key operational resource for providers and frontline teams.

Lead Medical Assistant at MATClinics Services, LLC (2018-12 – 2019-12)

• Led and mentored the Medical Assistant team during rapid organizational growth.
• Developed training materials and standardized clinical workflows.

Nationally Registered Certified Medical Assistant at MATClinics Services, LLC (2017-04 – 2018-12)

• Provided direct patient care, laboratory collection, documentation, patient education, and front-office support.

Nationally Registered Certified Medical Assistant at GBMC Health Partners

Clinical Coordinator / Nationally Registered Certified Medical Assistant at Chesapeake Pain Center

Pandora Jewelry

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Private Nanny

Bachelor of Science in Human Resource Management – University of Maryland Global Campus (2026-08)