Erica Garrett

Supply Chain Analyst professional backed by extensive experience supporting global transportation operations, International Trade compliance, and data-driven supply chain operations. Committed to Kaizen philosophy of continuous improvement, strengthening the economy for success. Proven ability to optimize planning performance, improve shipment visibility, and support cross-functional operations using SAP, Microsoft Dynamics 365, SQL, and advanced Excel reporting tools.

Experienced managing multimodal freight, customs documentation, and KPI performance analysis across global supply chain networks.

Supply Chain Coordinator II - Ryder Integrated Logistics LLC - Novi, MI

(2023-08 - 2026-10)

• Coordinated end-to-end multimodal freight operations air, sea, rail, haulers, oversea agents, terminals, warehouse releases, container movement, and delivery arrangements leveraging SAP, Sea Log, and Air Log systems to optimize incoming transportation logistics—successfully driving cost-efficiency and guaranteeing on-time delivery.
• Conducted rigorous reviews, audits, and approvals for domestic parcels, LTL/LCL shipments, BOLs, packing lists, commercial invoices, and core logistics databases to ensure 100% compliance and billing accuracy.
• Reduced detention and dwelling time by 75% through better scheduling coordination. Supported order processing time by 15% by streamlining documentation needed to avoid shipping delays.
• Supported fulfillment order approvals by collaborating with purchasing, client services, and warehouse operations teams.
• Dispatch track/trace critical parts and develop/execute containment plan to ensure no interruptions or down time to manufacturing line, inclusive of decision making on mode and required delivery window to ensure continuity of production. on-time delivery performance and optimize freight cost efficiency.
• Audited third-party freight invoices and outbound transportation charges, ensuring billing accuracy and preventing cost transparency.
• Supported the team on reporting KPI performance using Ryder system, FBAP, 12TMS, Ryder online, UPS, FedEx, broker portals and Transportation Intelligence System reports and shipment performance dashboards for senior leadership to support supply chain planning and operational forecasting.
• Acted as the primary liaison for complex CBP inquiries, rigorously reviewed and validated Power of Attorneys (POAs), and successfully resolved customs bond issues to safeguard operational compliance.
• Ensure compliance with public laws, company policies, import/export regulations, and prime contract flow-down clauses.

Sea Logistics Operational Care Specialist - Kuehne & Nagel |Supply Chain - Detroit, MI

(2021-08 - 2023-06)

• Managed client-specific billing using quoted pricing, ensuring accuracy and completion within service-level agreements.
• Processed operational files adhering strictly to company policies, procedures, and compliance mandates.
• Reviewed and validated gross profit GP to guarantee accurate revenue recognition and billing.
• Collaborated with Customer Care Locations CCLs to secure necessary information, rates, manifests, Telex release, approvals, for customs clearance or instructions for timely filing submission.
• Identified, own proactively resolved discrepancies affecting billing accuracy, profitability, visibility track & trace via MyKN, Sealog, airlog database to retain customer satisfaction.
• Partnered with the KN Systems and compliance teams to champion automation, process enhancements, and operational efficiencies within Operational Care.
• Maintained robust communication and partnerships with internal teams, stakeholders, and leadership for a seamless operational experience globally.

Reconciliation Analyst -Trade Compliance - Expeditors Global TradeWin Trade Consulting- Supply Chain - Seattle, WA (Remote)

(2020-08 - 2021-07)

• Executed complex reconciliations of international trade transactions and investigated deep-seated data discrepancies using SQL queries, advanced Excel reporting, and ERP systems—delivering actionable financial insights that empowered cross-functional teams and leadership to mitigate risk and optimize compliance.
• Executed rigorous screening of customers, suppliers, and partners against global denied and restricted party lists to eliminate sanction risks, successfully drafting and filing petitions and protests for strategic duty mitigation.
• Analyze import/export shipment datasets, convert raw trade data into readable compliance reports and spreadsheets. Working knowledgeable, post entry audits for all imported commodities, prepared processing such as post summary corrections, protests, liquidated damages for CBP and our customers.
• Accurately classify goods using the Harmonized Tariff Schedule (HTS), Schedule B, and Export Control Classification Numbers (ECCN) to ensure correct duty rates and compliance. Supported Free Trade Agreement for FTA reconciliation, EDI systems, and Harmonized Tariff Schedule HTS classification processes.
• Investigated and resolved imbalances a nalyzing data using CBP, ACE, CBRM, broker portals to determine root cause/ corrective actions.
• Customer liaison with customs brokers, freight forwarders, Third Party vendors, government agencies, and internal stakeholders ensuring that global trade activities are lawful, efficient, and compliant.

Accounting Clerk II - Little Caesars Arena | Delaware North - Detroit, MI

(2017-09 - 2020-03)

Part-Time

• Reconciled vendor accounts and resolved discrepancies between accounts receivable to general ledger records.
• Supported month-end sweep logs processes and variance reporting to align operations with financial standards.
• Reconciled 500+ vendor accounts and cash room transactions daily totaling over $250K in financial activity.
• Spearheaded internal audits preparations and complex monthly bank reconciliation, securing clean financial reporting across all vendors and venue accounts.
• Delivered responsive support to vendors and internal departments regarding account reconciliation and payment inquiries.

Cash Room Logistics Processor - MotorCity Casino Hotel - Detroit, MI

(1999-11 - 2020-03)

Full - time

• Supported high-volume revenue processing and cash flow management across critical operational channels—including drop cash boxes, ATMs, ticket redemption kiosks (TRU), table games, and all venue-wide vendor events—ensuring absolute financial accuracy and regulatory compliance.
• Supervised, trained, coached cash room vault team members on cash reconciliation procedures, cash handling protocols, and compliance standards, improving team accuracy and adherence to company policies and regulatory requirements were met successfully.
• Managed the preparation and distribution for the daily cash tills within the casino Operations for restaurants, cage cashier, Supported all incoming revenue from drop cash boxes, ATM’s, ticket redemption kiosks (TRU)Table games and all vendors, and venues events.
• Streamlined the drop count and ledger balancing workflow to significantly improve reporting for the back of the house cash reports and implementing corrective actions to prevent recurring discrepancies.
• Served as the primary point of contact for investigating, documenting, and reporting cash shortages, overages, and discrepancies directly to the Controller and Michigan Gaming Control Board.

Global Information Technology Training

Full Stack Engineering Certificate - Detroit IT Bootcamp (2020)