Erica Lisitsa

Seasoned leader skilled in guiding cross-functional teams through complex product development initiatives and PI planning while driving measurable improvements in delivery and workflow efficiency. Experienced in driving delivery, improving workflows, and using data to identify and implement process enhancements. Strong communicator who excels at coordinating dependencies, aligning stakeholders, and fostering team accountability and continuous improvement.

Proficient in Microsoft Office (Word, Advanced Excel, PowerPoint, Teams), Jira/Rally, Azure DevOps, Miro, and SharePoint.

Agile Program Manager at Discover Financial Services/Capital One (2022-10 – 2026-05)

• Demonstrate understanding of agile principles and product development processes within a value stream
• Lead two scrum teams in motivating and enabling accountability for deliverables through product development lifecycle
• Monitor data and metrics to derive insights and identify improvement opportunities and drive them to fruition

Scrum Master at Philips Respironics (2020-10 – 2022-10)

• Manage two scrum teams throughout preparation and execution of Program Increments including timely coordination of Agile Release Train deliverables
• Prepare and present the progress and statuses of these deliverables to the program
• Ensure meetings for planning readiness, refinement, and dependency tracking between additional scrum teams

Scrum Master/ Systems Analyst at UPMC (2019-07 – 2020-09)

• Lead scrum teams in various IT project initiatives relating to HealthPlaNET application
• Monitored performance efforts, work items, and backlogs, and capture risks and issues relating to work efforts
• Communicated with different teams, track schedules, meetings, agendas, etc.

Systems Analyst, Information Services Division Rotation Program at UPMC (2017-07 – 2019-07)

Two year accelerated development program which allows participants to promote leadership and gain exposure to various parts of corporate and healthcare information services through four 6 – month rotations.

• Acted as Project Manager/ Scrum Master role leading team in various project initiatives
• Tasks included monitoring performance efforts, communicating with various members within and outside team, tracking schedules and meetings, and capturing risks related to associated work efforts
• Created EpicCare Troubleshooting Guide for EpicCare Upgrade
• Worked with various physicians and end users on improving workflow efficiencies to enhance user and patient experience
• Assisted in designing, maintaining and supporting specialty specific necessitiesHelped lead initiatives and projects assigned for the Cancer Center ISD, International IT, and Telemedicine teams
• Assisted in supporting and implementing Hillman Cancer Center applications such as Aria and GetWell
• Provided Integration services for corporate wide clinical systems
• Designed, configured, and analyzed application program interfaces and connectivity incidents
• Supported enterprise interface engine for interconnectivity and transmission of clinical data using custom solutions to reformat data

Information Solutions Service Management/SharePoint Intern at AmeriHealth Caritas Family of Companies (2016-06 – 2016-08)

• Designed and developed Service Management SharePoint site
• Consolidated all existing files into one comprehensive view

Quality Assurance Analyst Intern I at Management Science Associates (2015-05 – 2015-08)

• Ran tests based on instructions and entered data into documentation
• Developed and executed test plans, scripts, and cases from existing cases to support manual and automated testing with the QA team

Student Assistant to Department Chair at Department of Epidemiology, Graduate School of Public Health (2014-03 – 2017-05)

• Pulled and analyzed necessary articles
• Documented spending within the company
• Organized PowerPoints and tables based on research

Bachelor of Science in Information Sciences; Minor: Communications – University of Pittsburgh (2013-09 – 2017-04)