Ross Pattison

Certified SAFe Scrum Master and Agile facilitator with 5+ years supporting Agile transformation, Jira administration, and delivery transparency across technical, operational, and enterprise communication environments.Skilled in EazyBI analytics, workflow optimization, and coaching teams toward predictable, high-quality delivery. Prior to this position, I worked in hospitality for over 15 years, specializing in task force management for hotels and restaurants.

Scrum Master | PNC Financial Services

• Lead Agile delivery for PNC’s enterprise-wide internal marketing and communications ecosystem, supporting 19+ mnemonics and high-visibility content channels such as JungleMail, News Online, and enterprise bulk communications. 
• Collaborate with marketing, compliance, governance, and internal comms leadership to streamline messaging workflows, reduce bottlenecks, and manage dependencies. 
• Reduced reporting time by 4-5 hours weekly by automating metrics utilizing Power BI
• Supported a multi-year ERP modernization initiative, guiding teams through complex system redevelopment across finance, accounting, and operational workflows. 
• Increased delivery throughput by 37% by streamlining intake workflows, optimizing Jira boards, and coaching teams toward tighter sprint discipline. 

Software Developer, Quality Engineering | PNC Financial Services

• Developed and tested web and mobile features within a regulated environment. 
• Used Jira for traceability, compliance, and sprint visibility in delivery pipelines. 
• Authored process documentation, SOPs, and technical guides. 
• Collaborated with QA and business teams to ensure release readiness. 

September 2019 – March 2020

• Coordinated multi-departmental execution of complex group programs. 
• Managed pipelines and drove a 7% increase in repeat business through strategic engagement. 
• Improved quality of operational handoffs via standardized communication. 

Multi-Property Operations & Task Force Leadership | Kimpton Hotels & Restaurants

• Advance through five progressive leadership promotions, overseeing multi-property operations and performance improvement initiatives. 
• Directed teams of 20-70 through complex turnaround efforts, renovations, and new property openings. 
• Designed and implemented standardized SOPs, onboarding frameworks, and training programs to elevate operational consistency. 
• Led enterprise-level change-management initiatives to streamline processes and align service standards across locations. 

Some college specializing in General Studies, also a technical certification in Full-Stack Web Development from Tech Elevator.