Erica Powers

Highly organized and adaptable Administrative Assistant with 4+ years of dedicated executive support experience and 10+ years in customer-facing roles. Proven expertise in calendar management, document preparation, confidential information handling, and optimizing office operations. Seeking to leverage strong technical proficiency in Google Workspace and a proactive approach to contribute to a dynamic firm as an Administrative Assistant.

Executive Administrative Assistant at Sunrise Community for Recovery and Wellness (2023-05 – 2025-09)

• Provided comprehensive administrative support to a 3-member executive team, streamlining operations and enhancing productivity.
• Managed multiple executive calendars, scheduling an average of 20+ meetings and appointments weekly, ensuring conflict-free arrangements and efficient time management.
• Prepared and formatted critical reports, presentations, and spreadsheets using Google Workspace (Docs, Calendar, Sheets), improving document accuracy and accessibility.
• Handled sensitive and confidential information with unwavering discretion, maintaining strict compliance with privacy protocols.
• Coordinated and organized successful company events, including staff meetings and team-building activities, fostering positive team morale.

Certified Peer Support Specialist at Sunrise Community for Recovery and Wellness (2021-01 – 2025-09)

• Provided one-on-one guidance and coaching to 25+ individuals with mental health and substance use challenges, promoting self-advocacy and wellness.
• Facilitated connections to essential community resources (housing, employment, education) for clients, directly improving their access to support.
• Maintained accurate and timely documentation of services and progress, ensuring compliance and contributing to collaborative care plans.

Front Desk Associate at MountainCare Rathbun House (2020-01 – 2021-01)

• Managed all front desk operations, including answering multi-line phones and processing 15+ referrals daily for incoming guests.
• Ensured guest safety and comfort by diligently following protocols and providing exceptional service.
• Utilized Microsoft Word and Excel for daily administrative tasks, maintaining organized records.

Guest Service Representative at Fairfield Inn & Suites (2019-08 – 2020-01)

• Delivered exceptional guest service, managing check-ins/check-outs and resolving inquiries for an average of 50+ guests per shift.
• Performed nightly audits twice weekly, meticulously balancing accounts and preparing daily reports.

High School Diploma – New Hope Christian Academy