Erica

Detail-oriented with strong analytical skills, flexible and adaptable. Work collaboratively with team to help meet positive outcomes.

Licensed Practical Nurse at Westminster Village at Dover (2025-04 – Present)

• Plans, directs and provides care to residents according to physician orders and the Plan of Care.
• Administration of medication and performing treatments.
• Perform resident assessments. Evaluate effectiveness of treatments.
• Participates in daily resident rounding.

Senior Operations Admin-HR at FedEx (2023-10 – 2026-06)

• Provides support for the Package Handler talent acquisition process (monitoring background checks, applicant tracking system support, and contacting selected candidates)
• Assign onboarding, conduct orientation, I-9, create badges.
• Provides customer service and support for both internal and external customers for HR-related processes (dock walks, compliance, HR information tables.
• Manage employee benefits, assist with questions/issues.
• Serves as a customer's first line of contact for a variety of issues.
• Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer.

Package Handler at FEDEX (2022-10 – 2023-10)

• Use scanners to track packages and ensure they are routed correctly.
• Sort packages based on destination, using scanning equipment and following established procedures
• Repair open packages; process exceptions; separate loose contents creating overgood.
• Train new hires, van load

Licensed Practical Nurse at Private Duty Homecare (2021-03 – 2025-04)

• Prepare clinical and progress notes for each visit and summaries of care.
• Observes signs and symptoms and reports to the physician and reactions to treatments, including drugs and changes in the patient’s physical or emotional condition.
• Counsels the patient and family/significant others in meeting nursing and related needs.
• Medication administration, including injections; Performing finger sticks and administering insulin; Wound care.

Covid-19 Tester at Bayhealth Hospital (2021-09 – 2022-02)

• Appointment scheduling.
• Assist employees in the completion of the COVID-19 rapid test.
• Interpret and report results of COVID-19 tests.
• Maintain documentation needed for COVID-19 testing and ensure HIPAA/FERPA compliance.

Covid-19 Vaccination/Prep at YOH (2021-01 – 2021-08)

• Utilized computerized resources and patient management system (RPMS) and Electronic Health Record (EHR)
• Assist patients with appropriate registration according to the vaccine they are receiving.
• Reconstitution of vaccine, storing, and transporting vaccines.
• Administered Pfizer, Moderna, and Janssen vaccine.
• Observing and assessing patients for adverse reactions

Hospice LPN at Vitas Healthcare (2015-06 – 2019-11)

• Provides patient and family education.
• Provides documentation of care through charting in the medical record and updates care plans, as necessary.
• Provides care with a focus on patient comfort, pain, and symptom management.
• Order, transcribe, review, monitor, and discontinue medication as ordered by physician.

Customer Service at Contemporary Services Corporation (2014 – 2015)

• Oversee customer financial accounts and process customer adjustments.
• Make product recommendations or services to customers based on their needs and preferences.
• Listen to customer concerns, answer customer questions, and provide information about the company’s products and services.

Machine Operator at Kraft Foods (2007 – 2009)

• Documentation – Responsible for pre-operational checks at beginning of shift
• Operating knowledge of label applicators
• Ensure the quality of our products and our workplace by following all procedures and guidelines.

Licensed Practical Nursing – Sheridan Technical College (2015)