Ericka Lomick

Senior Business Operations, Sales Operations, and Analyst professional with 16+ years of experience driving process optimization, data analytics, and revenue operations across enterprise and SaaS environments. Expert in SAP, Salesforce (SFDC), SAP Concur, Power BI, Supply Chain and operations, delivering measurable improvements in automation data accuracy, forecasting, and operational efficiency. Proven ability to translate complex data into actionable insights that accelerate growth and improve decision-making and streamline cross-functional business processes.

Experienced in leveraging AI-driven reporting, workflow automation, and operational analytics to improve scalability, compliance, and business performance.

Data Operations Analyst - Palo Alto Networks (Akraya, Inc.)

(2026-01 - 2026-04)

• Improved reporting accuracy by 30%+ through data validation, reconciliation, and governance across Salesforce and SAP.
• Maintained source-to-target data mapping to improve data quality and reporting consistency.
• Built executive dashboards using Power BI, Tableau, Excel, and Google Sheets.
• Standardized reporting processes, reducing manual effort and improving efficiency.
• Partnered with Sales, Finance, and Operations to deliver actionable business insights.
• Resolved Salesforce data issues through ServiceNow while meeting SLAs.

Senior Operations Analyst - Walmart

(2025-01 - 2026-05)

• Reduced audit exceptions by 25% through operational ticketing, audits, and compliance reviews.
• Improved reporting accuracy by 30% using Advanced Excel and data analysis.
• Developed Power BI dashboards, using ServiceNow reducing manual reporting by 40%.
• Partnered with Finance, Sales, and Marking for managed procurement, and vendor operations.
• Managed high-volume B2B data updates while meeting 100% deadlines.
• Automated reporting, and reconciliation, improving efficiency and data integrity.

Senior Sales Operations Analyst - Palo Alto Networks (NetPolarity)

(2024-06 - 2024-09)

• Managed Salesforce CRM data, ServiceNow, sales order processing, and governance.
• Improved pipeline accuracy by 25% through data validation and process improvements.
• Developed executive dashboards using Power BI and Salesforce reporting.
• Supported supply chain and order operations across Salesforce, SAP, and D365.
• Reduced reporting discrepancies by 30%+ through data reconciliation.
• Partnered with Sales, Finance, and Operations to improve forecasting and reporting.

Business Operations Sales Manager III - EasyPost

(2022 - 2024)

• Led cross-functional initiatives improving operational performance by 22%.
• Designed KPI dashboards reducing reporting time by 35%.
• Managed CRM operations, develop content, and customer reporting.
• Created B2B reports, sales forecasts, pricing models, and KPI dashboards.
• Automated reporting processes improve accuracy using ServiceNow and efficiency.
• Led continuous process improvement initiatives and partnered across teams.

Senior Sales Account Manager / MHS Team Lead - McKesson Corporation

(2017 - 2022)

• Managed 130+ customer accounts and key relationships.
• Developed weekly Salesforce reports and dashboards tracking SLAs and GTM performance
• Developed Salesforce and Tableau dashboards.
• Led team of 15+ employees improving productivity.
• Developed SOPs reducing onboarding time by 30%.
• Improved CRM reporting and operational efficiency.

Director of Operations - Hallko Capital Group

(2010 - 2017)

• Directed business operations and sales strategy increasing performance by 29%.
• Built executive dashboards and KPI reporting.
• Created B2B reports, sales forecasts, pricing models, and KPI dashboards
• Identified revenue opportunities through business analytics.
• Streamlined workflows through process improvements.
• Implemented scalable operational solutions.

Business Management - Kaplan University