Erik Schmiedl

Adaptable and client-focused professional with 10+ years of experience in customer service, team leadership, and operations coordination. Skilled at communicating with internal and external stakeholders, resolving issues quickly, and improving service delivery. Seeking administrative or customer service roles where I can contribute to organizational success.

Senior Client Services Coordinator at Cold Chain Technologies (2024-06 – Present)

Process customer orders and manage client relationships with focus on service excellence and billing accuracy.

• Process customer orders utilizing rental management software, ensuring accurate and timely fulfillment.
• Serve as the primary point of contact for clients, responding to inquiries and providing tailored packaging recommendations.
• Handle invoicing and credit note adjustments, resolving billing issues efficiently to maintain client satisfaction. Maintain a 98% accuracy rate, helping minimize billing disputes and payment delays.
• Coordinate logistics with suppliers and third-party carriers to ensure on-time product delivery and receipt.

Lead Photographer at Lifetouch National School Studios (2016-09 – 2024-06)

Led team of portrait photographers and managed customer service operations for photography services.

• Managed a team of 12 senior portrait photographers by assessing team members' photography and providing analytical feedback, improving team performance.
• Addressed customer service issues by utilizing advanced problem-solving and communication skills to solve on-site problems, increasing customer satisfaction by 90%.
• Coordinated with management to improve the efficiency of photography processes and increase sales.

Senior Portrait Photographer at Lifetouch National School Studios (2014-08 – 2016-08)

Delivered high-quality senior portraits and collaborated with team to drive customer satisfaction.

• Delivered high-quality senior portraits by utilizing advanced digital photography equipment and image editing software.
• Traveled to a variety of locations, with little on-site management, developing flexibility and time-management skills.
• Collaborate with other photographers and management to create an environment that drives customer satisfaction and sales.

Bachelor of Science in Management, Accounting Focus – Thomas Edison State University (2025)

Bachelor of Arts in Radio, Television, Film – Rowan University