Education Operations Director - Education Institution
(2022-10 - 2026-02)
- Oversee daily operations across all departments to ensure efficiency, compliance, and alignment with educational objectives.
- Develop and implement operational policies, procedures, and systems.
- Collaborate with academic leadership to support instructional programs and student success.
- Lead cross-departmental planning and problem-solving.
- Establish performance metrics and continuous improvement initiatives.
- Direct budgeting, forecasting, and financial planning processes.
- Monitor financial performance and ensure responsible stewardship of funds.
- Oversee accounts payable/receivable, payroll coordination, and financial reporting.
- Ensure compliance with applicable financial regulations, audits, grants, and funding requirements.
- Partner with executive leadership on long-term financial sustainability.
- Oversee HR operations including hiring, onboarding, evaluations, and offboarding.
- Ensure compliance with employment laws, policies, and labor regulations.
- Develop and implement staff development, training, and retention strategies.
- Manage employee relations, performance management, and disciplinary processes.
- Support a positive, inclusive, and mission-driven workplace culture.
- Supervise multimedia and digital communications team.
- Ensure consistent branding and messaging across platforms (video, social, web, print).
- Support instructional technology, media production, and educational content delivery.
- Oversee technology tools related to communications and learning support.
- Align multimedia initiatives with academic and organizational goals.
- Oversee maintenance, safety, and facilities operations.
- Ensure compliance with health, safety, and building regulations.
- Manage vendor contracts, service agreements, and capital improvement projects.
- Develop preventative maintenance plans and emergency response procedures.
- Ensure facilities support effective learning environments.
- Supervise department heads and managers across operations, finance, HR, multimedia, and maintenance.
- Report regularly to executive leadership and/or board on operational performance.
- Support strategic planning, accreditation, and institutional effectiveness initiatives.
- Serve as a key advisor on operational risks and opportunities.
- Ensure organizational compliance with legal, regulatory, and accreditation requirements.
- Identify and mitigate operational, financial, and personnel risks.
- Maintain internal controls and documentation standards.
Outreach Specialist - Kickapoo Traditional Tribe of Texas
(2021-06 - 2022-08)
- Establish prospective clients and referral sources relationship and continuous interaction with them to generate admission to the program
- Participate in meetings or client transports with other Care Coordination staff
- Serve as the main point of contact for program liaisons at partner sites
- Present highly professional and motivational business presentations that result in new business agreements, increased business opportunities, expanded client services
- Creates presentations for events and on-campus visits
- Writes, produces and serves as the project manager for email campaigns and newsletters, schedules emails using JIRA and evaluates effectiveness by looking at open and click rates
- Serves as the project manager for print publications, ensuring deadlines are met and materials are on brand
- Provides excellent customer service to stakeholders and constituents, is collaborative and transparent with all work
- Identifies barriers to plan compliance and coordinates resolutions
- Identifies opportunities that impact quality goals and recommends process improvements
- Coordinates identification of and referral to local, state or federally funded programs
- Coaches members on ways to reduce health risks
- Prepares reports to document case and compliance updates
Executive Administrative Assistant - SNAP-Ed, Eagle Pass, Tx. - Eagle Pass, Tx.
(2019-10 - 2021-06)
- Created and maintained computer and paper-based filing and organization system for records, reports, and documents.
- Coordinated remote meetings via conference and video conferencing technologies planned and coordinated group off-sites for the department.
- Coordinate interviews with multiple directors/managers and provide onboarding for new employees and off boarding for existing contractors/employees.
- Point of contact among managers, directors, employees, clients and other external partners.
- Maintain records of employment, process necessary paperwork, and ensure that the human resources processes comply.
- Complete special projects as required from the Administrator.
- Manage incoming correspondence, Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution.
- Maintains employee confidence and protects payroll operations by keeping information confidential.
- Keep the relevant staff informed about upcoming grant deadlines and deliverables, thereby ensuring smooth completion of work responsibilities.
Assistant Manager - Kickapoo Traditional Tribe of Texas
(2018-12 - 2019-10)
- Process and prepare financial and business forms for the purpose of checking account balances, Facilitating purchases, etc.
- Helps oversee and manage individual accounts.
- Create, send and follow up on invoices.
- Collect and enter date for various financial spreadsheets.
- Review and audit financial statements and reports, ensure all calculations and data entries are correct.
- Reconcile any discrepancies or errors identified by conversing with employees and/or clients.
- Collect information for and prepare payroll payments for employees.
- Adhere to the company's financial policies and procedures.
- Suggest changes or improvements to increase accuracy, efficiency, and cost reduction.
- Perform routine calculations to produce analyses and reports.
Supply Chain Analyst - Trinity Industries, Eagle Pass, Tx. - Eagle Pass, Tx.
(2015-09 - 2018-08)
- Monitor supplier performance to assess the ability to meet quality and delivery requirements.
- Create processes and methods to gather supply chain data.
- Analyze data to identify problematic areas and suggest improvements.
- Plan and implement supply chain optimization projects.
- Identify logistical problems and plan appropriate solutions.
- Checking prices/quotations/destination/fraction on a day basis.
- Liaising with customers to ensure supply process is efficient.
- Oversee inventory procedures.
- Discover the most cost-effective shipping modes and schedules.
- Evaluate vendor's operations.
- Help foster trusting relationships with business partners.
Dental Business Office Manager, RDA - United Medical Centers, Eagle Pass, Tx. - Eagle Pass, Tx.
(2011-05 - 2015-09)
- Direct and manage all operations and productions for the Tri-County area Maverick, Val Verde, and Kenny County.
- Report to CEO and held full profit and loss accountability.
- Develop and delivered training courses for employees.
- Prepared intermit final narrative reports per funder's requirements as proposals and budgets.
- Oversee billing, account receivables, cash receipts system, refunds and credit adjustments, coding standards, reimbursement regulations, patient statements for the Tri-County area.
- Identifying, developing and directing the implementation of business strategy.
- Responsible for Dental's health and safety and legislative adherence.
- Creating and maintaining links with other trade and professional associations.
- Keeping control of business expenditure, ensuring it's within agreed budgets.
- Compliance with State/Federal regulations, Joint Commission Standards, Texas Department of State Health Services and Compliance Standards.
Assistant Manager - Western Edge Ranch Supply, Eagle Pass, Tx. - Eagle Pass, Tx.
(2010-12 - 2011-04)
- Handled last minute orders, rectifying complaints of customers, supervising the daily work and deftly delegating responsibilities.
- Sales planning and advertising.
- General booking and account procedures.
- Plan, forecast and operate within a specific budget.
- Assist owner, guide and look after the efficient of employees.
- Initiated productivity, cost, and performance to meet time delivery, requirements to improve production levels, quality, and client satisfaction.
Dental Patient Scheduling Coordinator/Record Manager - United Medical Centers, Eagle Pass, Tx. - Eagle Pass, Tx.
(2009-08 - 2010-12)
- Managed labor, scheduling, personnel, inventory, and equipment.
- Provided top-notch patient service and exceeded service and cost targets, earning quality recognition award for performance.
- Organized, coordinate, and manage the daily schedule.
- Post daily charges creating a claim and billing the appropriate insurance.
- Create a daily report of revenue/production for the day, month, quarter and year.
- In charge of the Hepa Filter/Check, Credit/Debit Card, Cash Deposit and Monthly Survey Report.
- Responsible in opening and closing the Dental Clinic.
Vice President Assistant - Ortiz Forwarding/Polsix Enterprises LLC, Eagle Pass, Tx. - Eagle Pass, Tx.
(2008-08 - 2009-04)
- Complete knowledge on documentation and regulatory requirements.
- Trace and update clients about the locations of shipments each day.
- Developed the interface between the business unit and the customer.
- Job processing, answering phone calls to solve client's queries and problems.
