Erika Miller
Dedicated, loyal customer service professional with years of experience serving customers and businesses
Talent
Walla Walla, WAMember since June 2, 2026
Ability to connect well with othersExtensive customer service experienceMulti-phone line and dispatch experienceNote taking and data entryStrong work ethicAbility to prioritize and multi-taskManagement experienceDetail oriented and organizedLearn and apply knowledge quicklyApproaches work with solutions in mindTyping and reporting experienceCommunity outreach experience10-key experienceLesson Planning when necessaryClassroom management
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Ability to connect well with othersExtensive customer service experienceMulti-phone line and dispatch experienceNote taking and data entryStrong work ethic
About
Dedicated, loyal customer service professional with years of experience serving customers and businesses.
Experience
Substitute Teacher (K-12)/Long Term Sub at Walla Walla Public Schools (2023-09 – Present)
- Provide instruction to students in absence of teacher
- Collaborating with school staff on student support
- Academic Intervention help for students as needed
- Emergency coverage as needed
- Engaging with students to support academic progress
- Report class progress to teacher/staff
Assistant Manager/Lead at City of Milton-Freewater (2025-05 – Present)
Seasonal
- Reception desk/cash handling
- Operations and reporting
- Bank deposit preparation
- Concession stocking/inventory
- Staff Scheduling and supervision
- Teaching Swim Lessons/Coaching
- Nightly drawer reconciliation
- Create summer programming schedule
Director of Aquatics and Training at Walla Walla YMCA (2016-06 – 2023-08)
- Customer Service and communication
- Hiring and staff orientation
- Oversight of Aquatic staff ages 14-adult
- Operations and problem solving
- Staff and Facility scheduling
- Equipment and supply ordering
- Management of 1 year round and 3 seasonal facilities
- Teach training courses
- Multi-line phone system operation
- Department supply orders
Aquatic Director and Acting CEO at North Whidbey Pool, Park and Recreation District (1999-09 – 2016-05)
- Oversight of all parks staff
- Accounts payable/receivable monitor
- Insurance claims
- Customer communications and problem solving
- Prepare reports and compile statistical information
- Staff and Facility Scheduling
- Facility and program marketing
- Oversight of district property and operations
- Contracts and legal
- Board of Directors meeting prep
- Social media oversight for district
- Multi-Line Telephone system operations
Education
Bachelor of Arts Degree in English/history – Andrews University/Newbold College (1990 – 1994)
Skills
Dedicated
