Erika Smith

Dynamic, people-centric Hospitality and Administrative Operations Professional transitioning into talent acquisition

Talent

Pittsburgh, PAMember since July 2, 2026

InterviewingActive listeningAdministrative OversightMotivational coachingProblem-solvingBehavioral coaching modelsPersonal brandingProfessional positioning

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InterviewingActive listeningAdministrative OversightMotivational coachingProblem-solving

About

Dynamic, people-centric Hospitality and Administrative Operations Professional transitioning into talent acquisition. Proven track record of managing end-to-end staff lifecycle operations, including high-volume sourcing, screening, onboarding, and training for specialized teams. Combines strong administrative oversight with advanced interpersonal communication and motivational coaching techniques to identify top talent, align organizational goals, and drive retention.

Excel in fast-paced environments requiring rapid problem-solving, high-volume engagement, and meticulous organization.

Experience

Hospitality Operations Coordinator / Housekeeping Supervisor - Vacation Rental & Resort Operations - Pinellas County, FL

(2024-06)

High-Volume Sourcing & Screening: Actively managed the full recruitment cycle for seasonal and permanent hospitality staff, reviewing high volumes of applicants to meet strict operational capacity benchmarks.
Interviewing & Selection: Conducted initial phone screenings and structured in-person interviews to assess candidate reliability, technical capability, and alignment with luxury hospitality standards.
Onboarding & Compliance: Spearheaded the formal onboarding process, ensuring 100% compliance with background checks, employment verification, and safety documentation.
Performance Coaching: Developed and executed targeted training curricula that reduced turnover and accelerated team integration into active resort operations.

Administrative Operations Lead - Property Management & Local Resources - Clearwater, FL Area

(2023-10 - 2024-05)

Database & Workflow Management: Maintained high-accuracy tracking sheets and communication logs to monitor internal administrative timelines and project metrics.
Stakeholder Communication: Served as the primary point of contact for external partners, managing incoming inquiries with a professional, solution-oriented approach.
Process Optimization: Structured comprehensive intake workflows and documentation checklists that improved operational efficiency and reduced onboarding bottlenecks for client transactions.

Founder & Success Coach - Transformational Growth Consulting

(2025-11)

Personal Practice

Candidate Assessment & Needs Analysis: Designed and implemented multi-stage client intake models and evaluation frameworks to identify core motivations, skill sets, and personal success obstacles.
High-Impact Communication: Leverage active listening, psychological safety practices, and behavioral coaching models to build immediate rapport and guide individuals through performance metrics.
Branding & Placement Strategy: Advise clients on personal branding, strategic alignment, and professional positioning to achieve target growth outcomes.