Erikah Lokey

Banking and Human Resources professional with three years of banking experience and a Bachelor of Science in Human Resource Management. Progressive experience across lending, mortgage servicing, loss mitigation, compliance, confidential records, client relations, and regulated financial services operations. Additional hands-on leadership experience through Lokey Enterprise supporting recruitment, hiring, onboarding, training, employee coordination, performance expectations, and day-to-day business operations.

Brings a strong ability to connect people, policy, compliance, documentation, and operational priorities while maintaining discretion, accuracy, and professional judgment.

Loss Mitigation Liaison I - M&T Bank - Getzville, NY

(2025-06)

• Manage confidential financial records and case documentation in accordance with organizational policies and regulatory requirements.
• Analyze financial documentation and customer circumstances to identify appropriate repayment solutions and support accurate resolutions.
• Collaborate with cross-functional teams and internal stakeholders to gather documentation, expedite case resolution, and maintain processing accuracy.
• Communicate complex repayment options clearly while maintaining detailed records, data integrity, and high standards of client service.

Mortgage Outreach Specialist - M&T Bank - Getzville, NY

(2023-09)

• Manage high-volume customer interactions involving mortgage account inquiries, documentation, and resolution support.
• Maintain accurate records and protect confidential customer information while adhering to federal, state, and organizational requirements.
• Build productive customer relationships through active listening, clear communication, empathy, and professional problem resolution.

Consumer Lending (SAFE Act) - M&T Bank - Buffalo, NY

(2023-03 - 2023-09)

• Supported customers with account management and lending-related needs while maintaining confidentiality and service standards.
• Led dispute-resolution activities through accurate documentation, research, and effective problem-solving.
• Ensured compliance with lending policies, operational procedures, and applicable regulatory requirements.

Co-Partner / Human Resources & Operations Manager - Lokey Enterprise - New York

(2024-02)

• Manage recruiting and hiring activities, including applicant review, candidate outreach, interviewing, selection, and onboarding.
• Coordinate employee training, scheduling, work assignments, performance expectations, and ongoing workforce support.
• Maintain confidential employee and business records while supporting accurate documentation and organized administrative processes.
• Address employee questions and workplace concerns, provide feedback, and support productive employee relations and accountability.
• Oversee day-to-day business operations, customer relationships, payments, recordkeeping, and process improvements.

Administrative Assistant - BFNC - Buffalo, NY

(2022-10 - 2023-03)

• Managed confidential administrative records, schedules, meetings, reports, presentations, and documentation supporting daily operations.
• Coordinated office priorities and cross-functional administrative activities with accuracy, organization, and timely follow-through.

Claims Administrative Specialist - Progressive Insurance - Williamsville, NY

(2021-09 - 2022-09)

• Processed claims and maintained confidential documentation while meeting accuracy, service, and regulatory compliance standards.
• Coordinated with customers and internal stakeholders to facilitate timely claim resolution and accurate record management.

Bachelor of Science - Human Resource Management - Western Governors University (2026-03)