Keyholder / Shift Manager - Apple Country Market - Clinton, MA 01510
(2026-02 - 2026-07)
Managed daily operations and served as the primary manager on duty for a high-volume retail location specializing in food service, state lottery, and age-restricted products.
- Independently completed opening and closing procedures, including alarm systems, securing entrances, cash preparation, and daily floor displays.
- Supervised shift operations, delegated tasks to staff, and resolved customer concerns while maintaining a high standard of service.
- Coordinated vendor deliveries and verified invoices against physical inventory to identify and prevent stock discrepancies.
- Managed cash security and financial reconciliation, including register audits, safe drops, and preparation of daily bank deposits.
- Reconciled high-volume sales and lottery transactions, including machine activations, scratch-ticket scans, and payouts.
- Ensured compliance with age-restricted sales regulations by verifying identification for alcohol and tobacco purchases.
- Maintained food safety standards by preparing hot food, monitoring expiration dates, rotating inventory, and sanitizing food-preparation areas.
- Conducted inventory audits of high-shrink merchandise, including alcohol and lottery products, to maintain accurate records and minimize discrepancies.
Personal Care Assistant (PCA) - Tempus Unlimited - Worcester, MA
(2024-10 - 2025-05)
- Provided personal care assistance to elderly and disabled individuals, including bathing, dressing, grooming, toileting, feeding, and transfers.
- Supported medication management through timely reminders and monitored clients for physical, emotional, and symptomatic changes.
- Maintained accurate daily care records and documented changes in client health status.
- Provided companionship and emotional support while promoting dignity, comfort, and overall well-being.
- Assisted with mobility and range-of-motion exercises as directed by healthcare professionals, using appropriate safety and lifting techniques.
- Performed light housekeeping, sanitation, laundry, meal-related support, and other tasks that helped maintain safe client environments.
- Accompanied clients to appointments and outings and responded to emergency situations according to established protocols.
Temporary Team Member - Cumberland Farms - Massachusetts
(2024-05 - 2024-09)
- Handled customer transactions and cash-register responsibilities while maintaining accurate, efficient service.
- Supported stocking, food and coffee preparation, truck deliveries, store maintenance, and general customer service.
- Followed safety and cleanliness procedures and helped maintain an organized store environment.
Team Member - Advanced Auto Parts - Clinton, MA
(2022-11 - 2024-04)
- Processed customer transactions efficiently and accurately while following cash-handling and return procedures.
- Assisted customers with product selection, answered questions, and provided knowledgeable recommendations.
- Maintained inventory, stocked merchandise, organized shelves, and completed opening and closing duties.
- Helped train new staff on store procedures and best practices and collaborated with teammates to maximize productivity.
- Handled customer concerns courteously and escalated issues when appropriate.
Package Handler - FedEx - Boylston, MA
(2021-11 - 2024-03)
- Sorted and organized packages by destination to support efficient daily deliveries.
- Operated conveyor and material-handling equipment while following established safety procedures.
- Accurately labeled and stacked parcels and inspected packages for damage or defects.
- Reported lost or damaged items promptly and assisted with training new employees on safe package handling.
Manager / Cashier Team Lead - Price Rite - Massachusetts
(2012-02 - 2016-09)
- Supervised more than 15 cashiers and associates to support performance, efficiency, and customer service.
- Processed approximately 100–200 transactions per day with strong accuracy across cash, credit, debit, and voucher payments.
- Assisted with end-of-day counts, cash security, discrepancy research, and loss-prevention procedures.
- Trained new cashiers and customer-service team members and helped develop employee improvement strategies.
- Resolved customer complaints and escalated complex concerns appropriately while maintaining professional service.
Medical Secretary / Receptionist - UMass Memorial Medical Center - Massachusetts
(2009-11 - 2018-04)
- Scheduled, rescheduled, and canceled patient appointments and coordinated diagnostic tests, treatments, and follow-up care.
- Managed 200+ phone calls during 8–10 hour shifts from patients, laboratories, physicians, insurers, and vendors.
- Documented telephone messages and routed information to the appropriate nurse or physician.
- Welcomed patients, collected copayments, verified insurance information, and provided required forms and documents.
- Scanned and filed patient records in the EHR system and maintained accurate documentation.
- Coordinated with patients and healthcare professionals to support timely, organized care.
Waitress / Takeout Team Member - IL Forno Restaurant - Massachusetts
(2013-02 - 2018-11)
- Provided customer service in a fast-paced restaurant environment and supported takeout operations.
- Processed customer orders and payments and helped maintain cleanliness and efficient service.
