Stacey Medina

With over 15 years of experience, I am a highly skilled IT Manager specializing in maintaining system administration, modernizing network infrastructure, and ensuring proper user support within a corporate environment. My career is defined by a proven track record of successfully managing complex, multi-site IT ecosystems and driving operational excellence through strategic technology initiatives

• Microsoft Windows (XP-Windows 11)
• Customer Centric
• Microsoft Office 2016 - Office 365
• Windows Server, Exchange,Terminal Server
• Deployment and managing hotfixes via , GPO’s and manual implementation
• Extensive knowledge of PC/Laptop setup, installation and image creation
• LAN, WAN and Wireless Network setup and troubleshooting (Routers and Switches)
• Experienced in system-operations training, collections, and customer service
• Virtual Server, VMware and Hyper-V
• CMMC/NIST Compliance and Implementation
• Comprehensive use and extensive knowledge of Active Directory
• Ghost Imaging and Windows Imaging, Acronis
• Veritas Backup/Barracuda Backup/Veeam Backup
• VOIP Phone setup and support
• Extensive knowledge in hardware troubleshooting and PC/Laptop repair
• Ticketing systems NinjaOne, ConnectWise, Salesforce, Zendesk, Remedy Magic, SpiceWorks and MHelpDesk

No recent or relevant education