Ermias Zelalem

Oversaw multiple high-volume locations, ensuring consistent operational excellence and strong business performance.

District Manager - Dunkin

(2021-01 - 2026-01)

Oversaw multiple high-volume locations, ensuring consistent operational excellence and strong business performance.

• Improved team productivity and retention through effective leadership, coaching, and accountability.
• Consistently achieved key performance goals in sales, labor management, and customer satisfaction.
• Directed daily operations across multiple stores while maintaining brand standards, compliance, and operational consistency.
• Analyzed financial and operational reports to identify opportunities for increased sales, improved profitability, and cost control.
• Trained, mentored, and developed Store Managers to strengthen leadership capabilities and support succession planning.
• Led district-wide hiring initiatives and talent development efforts to build high-performing management teams.
• Implemented operational strategies that enhanced efficiency, customer experience, and overall store performance.
• Conducted regular store audits, evaluations, and performance reviews to drive accountability and continuous improvement.
• Supported new store openings, staffing transitions, and turnaround efforts to ensure smooth operations and long-term success.
• Fostered a positive, results-driven culture centered on teamwork, communication, and employee engagement.

District Manager - Taco Bell

(2018-01 - 2021-01)

• Revitalized underperforming stores by strengthening team culture, leadership, and operational standards.
• Led recruitment, onboarding, and training initiatives for team members and emerging managers.
• Provided multi-store operational support to improve overall performance and consistency.
• Assisted with staffing, scheduling, and labor management to maximize efficiency and productivity.
• Supported store recovery efforts through hands-on leadership and performance coaching.
• Maintained strong operational standards while improving customer service and team morale.
• Partnered with store leadership teams to drive sales growth, improve retention, and increase operational effectiveness.

Senior Manager - Taco Bell

(2014-01 - 2018-01)

• Increased weekly sales from $14,000 to $35,000 through operational improvements and team development.
• Mentored and promoted 6 Assistant Managers and 7 Shift Leaders into leadership positions.
• Recognized with consecutive "Manager of the Quarter" awards for outstanding performance.
• Enhanced guest satisfaction, speed of service, and overall store operations.
• Managed daily restaurant operations, including staffing, scheduling, inventory, and food safety compliance.
• Built a strong team culture focused on accountability, customer service, and operational excellence.